Senior Manager - Key Account Supply Chain Manager

L'Oreal USA • Miami, FL • 6h ago

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Miami, FL, Florida

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Permanent

Florida

Miami, FL

Supply Chain

Full - Time

05-Jan-2026

Job Title: Senior Manager - Key Account Supply Chain Manager

The Key Account Supply Chain Manager is a business partner with exceptional service, extremely collaborative, and implements best-in-class processes to improve the order-to-cash processes. They will build collaborative and customer-centric relationships with TRAM's top clients by measuring supply chain KPIs from the customer's perspective and adapt the organization to support specific client requirements.

Who We Are:

L'Oréal is present in 150 markets on five continents. For more than a century, L'Oréal has devoted itself solely to 'Create beauty that moves the world'; it is now the industry world leader with 42 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet.

What You Will Do:

Proactively manage order processing and follow-up to ensure a seamless customer experience from order placement to delivery, while adhering to group norms and standards.

Cultivate and maintain personalized relationships with key clients, ensuring the highest level of service and operational efficiency.

Participate in the implementation of projects in collaboration with internal and external clients to become our client's preferred partner.

Proactively communicate with the hierarchy in case of challenges and implement appropriate corrective actions.

Continuously monitor the performance of operations and the accuracy of the sales short term plan from client perspective. Provide monthly feedback, highlighting areas of strength and identifying opportunities for improvement. Utilize key performance indicators (KPIs) to track progress and measure success.

Proactively identify opportunities and implement improvements to streamline the monthly sales orders/inventory management cycle, enhancing efficiency and accuracy.

What We Are Looking For:

BA/BS degree with Supply Chain, Operations Management or Engineering

6+ years of experience in a distribution, manufacturing, supply chain logistics or equivalent role.

Strong communication, problem-solving, adaptability, time management, collaboration, and customer focus.

Customer service, data entry and accuracy, multitasking, order entry with ERP systems

Computer skills: Microsoft Excel, Word, and Outlook. PowerBI preferred.

Strong management experience, analytical skill and process management

SAP experience

English and Spanish (if working with LATAM clients )

What's In It For You:

Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)

Hybrid Work Policy (3 Days in Office, 2 Days Work from Home)

Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)

Access to Company Perks (VIP Access to L'Oréal's Internal Shop for Discounted Products, Monthly Mobile Allowance)

Learning & Development Opportunities for Career Progression (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)

Employee Resource Groups (Think Tanks and Innovation Squads)

Access to Mental Health & Wellness Programs

Don't meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you're excited about this role but your past experience doesn't align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting [email protected] . If you need assistance to accommodate a disability, you may request an accommodation at any time.

Our Safe Together Plan: Your safety is our highest priority. We will proceed with caution and adhere to enhanced protection standards to ensure our sites are safe for all employees. We must all operate with the shared responsibility for each other's health & safety in mind.

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