Services Operations Manager, Switchgear and Busbar

Vertiv Corporation • Columbus, OH • 2h ago

Job Description POSITION SUMMARY Responsible for overall operations and customer experience for the field service organization. Provide business, managerial, and technical direction to multiple region supervisors. Leads a field service business focused on safe work practice and operational excellence. Effectively recruits, develops, and retains employees. Responsible for resource optimization, commercial relationships and decision making, & developing talent. Fosters a team environment while providing regular performance feedback, development, and coaching. When Region Operation Supervisors are not part of management structure, provides general supervision for Field Service Technicians and schedule workflow. Requires extensive interaction and relationship building with internal and external customers. RESPONSIBILITIES

Manages Service delivery in the country, generally including 8-10 supervisors and the indirect customer facing field service technicians.

Leads effort to drive and strengthen customer loyalty programs that secure and retain service contract customers. Leverages internal and external relationships by actively networking with sales professionals, customer's decision-making associates.

Drives profitable growth through effective management of assigned assets (people, financial and material). Manages assigned assets in a manner that meets or exceeds key performance goals (KPI's).

Experience with P&L responsibility.

Manages escalations through team approach and delivers best outcomes for customer and overall business.

Review proposals, reports, expense accounts, job files, and other documentation and sign contracts consistent with limits of authority.

Builds an environment that energizes team members to provide high quality, cost efficient, customer-directed service and exceed performance targets (KPI's). Audits effectiveness of service operations and makes changes as needed.

Analyzes operations processes and provide recommendations for improvements. Implements required changes. Ensures contractual obligations are completed and customer satisfaction is achieved.

Executes other managerial responsibilities, i.e., hiring, performance reviews consistent with established business strategy. Prepares and delivers clear performance expectations, performance reviews and development plans for direct reports teaming with appropriate matrix functional manager as required. Ensures a consistent level of coaching, which includes monthly 1-1's and operational reviews.

Recommends and supports staffing requirements for assigned Districts. Serves as a communication channel to share the best practice strategies and results that will enable growth.

Drives operational review meetings, reviewing safety and operational excellence performance metrics. Ensures that tools and processes are executed per established standards to achieve customer satisfaction at the most effective cost.

QUALIFICATIONS

Graduate Engineer BSEE or BSME and six years' experience OR Graduate of applicable Electrical Technical School or Military equivalent and nine years minimum same or similar work experience. OR High school education or equivalent and ten years minimum same or similar work experience.

A high degree of communication, supervisory, organizational and management skills are required.

High-level competence in written and verbal communication. Strong presentation skills and proficiency in speaking to large audiences.

Able to lead and direct diverse teams.

NVR • Columbus, OH • 9h ago

Management & Administrative

New Home Sales Consultant Job Category Sales / Marketing Market Location OH - Columbus area Location OH - Columbus Apply Now ( https://phg.tbe.taleo.net/phg01/ats/careers/v2/applyRequisition?org=NVRINC&cws=52&rid...

9h ago

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Director of Retirement Plan Services

FARMERS NATIONAL BANK OF CANFIELD • Powell, OH • 15h ago

Management & Administrative

Description SUMMARY: This role is responsible for the review and modification of Defined Contribution plans, and managing a team of DC Reviewers and DC Analysts. Additional responsibilities include plan testing, preparat...

15h ago

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Agile Release Manager-2

Huntington National Bank • Columbus, OH • 15h ago

Management & Administrative

Description Summary: The IT Service Delivery Manager serves day-to-day Information Technology (IT) needs of assigned Business Segment. Duties and Responsibilities: Identifies and develops relationships with business and...

15h ago

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Account Manager - Columbus, OH

TEKsystems • Dublin, OH • 16h ago

Management & Administrative

Overview About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution...

16h ago

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Administrative Assistant

ABM Industries • Etna, OH • 16h ago

Management & Administrative

Overview Monday - Friday 8am to 4:30pm PAY: $19.75 hour The pay listed is the hourly rate for this position. A specific offer will vary based on applicant's experience, skills, abilities, geographic location, and alignme...

16h ago

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Consultant, Supply Chain Inventory and Purchasing

Cardinal Health • Dublin, OH • 17h ago

Management & Administrative

What Supply Chain Inventory/Purchasing contributes to Cardinal Health Operations is responsible for materials handling and product distribution in a distribution or manufacturing environment. Includes warehousing and ful...

17h ago

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