Working Title: Application Support Specialist
Job Class: Information Technology Specialist 2
Agency: Minnesota IT Services
Job ID : 88153
Location : St. Paul
Telework Eligible : Yes, #LI-Hybrid
Full/Part Time : Full-Time
Regular/Temporary : Unlimited
Who May Apply : Open to all qualified job seekers
Date Posted : 02/12/2026
Closing Date : 02/18/2026
Hiring Agency/Seniority Unit : Minnesota IT Services
Division/Unit : Department of Transportation (DOT)
Work Shift/Work Hours : Day Shift
Days of Work : Monday - Friday
Travel Required : No
Salary Range: $27.76 - $45.14 / hourly; $57,962 - $94,252 / annually
Classified Status : Classified
Bargaining Unit/Union : 214 - MN Assoc of Professional Empl/MAPE
FLSA Status : Nonexempt
Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes
The work you'll do is more than just a job.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
Join the 2,800+ professionals of Minnesota IT Services (https://mn.gov/mnit/about-mnit/careers/) (MNIT) who connect Minnesotans to services that will improve their lives in government IT. This position serves our partners at the Minnesota Department of Transportation (MnDOT). MNIT MnDOT supports an agency with technology integrated into all areas of business. From business intelligence and solutions for critical transportation infrastructure to planning and operating a safe, efficient, and reliable multimodal transportation system, the team connects people and markets across Minnesota.
As the Application Support Specialist, you will provide MNIT DOT application and data support services for commercial-off-the-shelf (COTS)and custom-built per the priorities set by the supervisor as well provide BA services for a software engineering team. This position is responsible for collaborative application and data support in a matrixed environment and has IT service owners, process owners, process managers, architects, and IT team leads that provide direction for the connected IT services. This position will communicate, coordinate, deliver and/or resolve simple to complex application and data support service tasks to ensure MnDOT applications are supported per the application's service level agreement, support model, and to the satisfaction of the MnDOT business partner.
This position requires an employee to be onsite at 395 John Ireland Blvd, St Paul Minnesota at least 50% of the time, with some opportunity to perform work from a telework location. Telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) for Minnesota IT Services is available on a limited basis. Employees will be required to meet current telework eligibility requirements.
Minimum Qualifications
To qualify, candidates must clearly show all of the following qualifications in their resume. Resume tips available here (https://mn.gov/mnit/about-mnit/careers/hiringprocess.jsp) :
Position requires a minimum of two (2) years of IT related experience in technical application support and development functions.
Experience must include:
Developing, configuring, troubleshooting, and supporting Commercial-off-the-Shelf (COTS), custom-built and middleware applications using the .NET framework, C# and Microsoft SQL Server).
Designing and developing data structures and supporting queries and stored procedures
Working with and across multiple IT services (application, database, infrastructure, service desk).
Demonstrated ability to communicate clearly and effectively in a manner that facilitates mutual understanding.
Customer-focused approach grounded in active listening, empathy, and solution-oriented problem-solving to deliver positive user experiences.
Education in Information Technology (IT) or an IT related field may substitute for experience as follows: a master's degree for eighteen (18) months of experience; a bachelor's degree for one (1) year; and an associate's degree for six (6) months.
Preferred Qualifications
Knowledge of MNIT's services, standards, policies, and processes.Experience supporting transportation, traffic, or construction related applications/systems or data products.
Strong skills in self-motivation, being a team player, being inclusive, developing rapport, networking, resolving conflict and negotiating diplomatically with others.
Ability to effectively work directly with customers to identify, define, validate and prioritize user needs and requirements.
Strongly Preferred Qualifications
Experience developing solutions in Azure environments with CI/CD pipelines.
Experience developing software in an Agile / Scrum team.
Experience communicating with business representatives and documenting business needs into User Stories, Features, and Epics.
Additional Requirements
It is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following:
SEMA4 Records Check (applies to current and past state employees only)
Criminal History Check
Reference Check
Social Security and Address Verification
Education Verification
Other legally required checks
Minnesota IT Services does not participate in E-Verify. Minnesota IT Services will not sponsor applicant for work visas, including F-1 STEM OPT extensions. Minnesota IT Services is not able to complete Form I-983 or any other form that requires that the employer certifying to using E-Verify. All applicants must be legally authorized to work in the United States.
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.
