Customer Success Manager, Uber Direct Enterprise Restaurants

Uber • Los Angeles, CA • 1h ago

About the Role

Uber Direct is one of Uber's fastest growing businesses, enabling Merchants to unlock last-mile delivery for their customers via their own ecommerce channels (outside of the Uber Eats marketplace). We have developed strategic partnerships with key Merchants across Grocery, Convenience and Rx verticals and are seeking an Customer Success Manager to join our growing team!

As a Customer Success Manager, you will serve as a trusted partner to our Merchant Partners, developing long-lasting relationships to support and grow their business on our platform. You will work collaboratively with sales, operations, product, and other technical counterparts to develop, implement, and automate critical business processes to better manage the day-to-day performance of our merchants. At its core, we are seeking an individual who:

Part Operator Part Strategist: You see the forest from the trees. You have the ability to get into the weeds with your clients while also establishing a vision for both their and our growth.

Remains Calm, Cool & Collected: You find focus in fast-paced, sometimes ambiguous environments. Whether it's a new challenge for you or the organization, you welcome them with open arms;

Challenges the Status Quo: You possess an insatiable appetite to solve strategic problems by quickly getting to the core of an issue through investigation, data and analysis. Whether its internal leadership or a merchant executive, you voice your opinion for the betterment of the team; and

Demonstrates Empathetic Leadership: You understand the importance of diversity in the workplace and are able to foster connections with your peers by putting people first and building personal relationships.

What You'll Do

Own and manage a portfolio of top partners; establishing key relationships enabling the growth of their business and improvement of their operations;

Act as the partner's point of contact handling inquiries, resolving conflicts, and providing solutions in a timely manner;

Engage with your portfolio and work cross-functionally with internal teams to identify and drive growth opportunities to build better features and products;

Set and track account KPI targets in a QBR @context (including expansions, rollouts, and new partner initiatives);

Collaborate with leadership to set organizational strategy, and rapidly execute against it; and

Travel up to 20% per quarter surrounding recurring Business Reviews / Partner syncs as needed

Basic Qualifications

At least 3 years full time work experience, ideally in management consulting or strategic operations

Strategic relationship management experience

Bachelors Degree

Preferred Qualifications

Thrives in a fast paced, growth focused environment;

Strong problem solving skills; ability to roll up your sleeves, get into the weeds of something and summarize your findings into key recommendations;

Excellent storytelling and relationship building skills;

Previous experience managing large enterprise accounts; and

Highly creative; passion to change and revolutionize the delivery industry

For Chicago, IL-based roles: The base salary range for this role is USD$107,000 per year - USD$119,000 per year. For Los Angeles, CA-based roles: The base salary range for this role is USD$107,000 per year - USD$119,000 per year. For New York, NY-based roles: The base salary range for this role is USD$119,000 per year - USD$132,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$119,000 per year - USD$132,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other @types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- https://docs.google.com/forms/d/e/1FAIpQLSdb_Y9Bv8-lWDMbpidF2GKXsxzNh11wUUVS7fM1znOfEJsVeA/viewform

Uber

Go to Apply

Share this job

Similar Jobs

$65/2 hour shift- Los Angeles (South LA )- Delivery Drivers

Fooda • Los Angeles, CA • 1h ago

Retail & Hospitality

"Fast. Fun. Easy". Office lunch Delivery Drivers needed 10:30am to 12:30pm Routes: Set routes and locations - Same building every day! No more random apartment buildings and weird customers! Flexible schedules to accommo...

1h ago

Go to Apply

Room Attendant - Full Time - Kimpton Everly Hotel

Kimpton Hotels & Restaurants • Los Angeles, CA • 5h ago

Retail & Hospitality

Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel di...

5h ago

Go to Apply

Retail Sales Associate

Staples • Pasadena, CA • 5h ago

Retail & Hospitality

Sales Associates provide exceptional customer service with our customers' needs in mind. You'll help customers find products, provide solutions, and handle returns or online pickups. You'll also be collaborative and incl...

5h ago

Go to Apply

Retail Sales Specialist

Staples • Glendora, CA • 5h ago

Retail & Hospitality

Sales Specialists provide exceptional customer service in helping our customers find a total solution both in-store and through the kiosk. You'll have our customers' needs in mind as you provide solutions. You will also...

5h ago

Go to Apply

2nd Shift Aerospace Painting Masker

ManpowerGroup • Lynwood, CA • 6h ago

Retail & Hospitality

Our client, a leader in the aerospace industry, is seeking an Aerospace Painting Masker to join their team. As an Aerospace Painting Masker, you will be part of the production department supporting the manufacturing of h...

6h ago

Go to Apply

Project Delivery Senior Analyst

Deloitte • Los Angeles, CA • 14h ago

Retail & Hospitality

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can en...

14h ago

Go to Apply

Restaurant Manager

Raising Cane's • Anaheim, CA • 1d ago

Retail & Hospitality

Company Description Initial hiring pay range (based on location, experience, etc.): $24 / hour At Raising Cane's Chicken Fingers®, we serve only the most craveable chicken finger meals - it's our One Love! Known for our...

1d ago

Go to Apply

Restaurant Crewmember

Raising Cane's • South Gate, CA • 1d ago

Retail & Hospitality

Starting hiring pay: $20 Restaurant Crewmembers at Raising Cane's will wear many hats (including a Raising Cane's hat) while working hard and having fun as a critical part of the Restaurant team. We are hiring immediatel...

1d ago

Go to Apply

Lead Valet Attendant - W Hotel West Beverly Hills $23.50/HR + Tips

Towne Park • Los Angeles, CA • 1d ago

Retail & Hospitality

At Towne Park, it's more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experience...

1d ago

Go to Apply

Retail Sales Associate

Staples • Woodland Hills, CA • 1d ago

Retail & Hospitality

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.