Customer Service Representative

Robert Half • Long Valley, NJ • 2h ago

Description

We are looking for a dedicated Customer Service Representative to join our team in Chester, New Jersey. This Contract to permanent position involves engaging with customers and prospects, addressing inquiries about products and services, and ensuring satisfaction through timely and effective communication. In this role, you will act as a customer advocate, collaborating closely with various internal teams to deliver outstanding service.

Responsibilities:

Address customer inquiries and issues promptly, providing solutions that meet their needs.

Collaborate with internal departments, including sales, project management, and order processing, to support customer-focused initiatives.

Maintain accurate and updated customer records using Salesforce.

Act as a customer advocate by managing a designated portfolio of clients and ensuring their satisfaction.

Execute service-focused campaigns to enhance customer engagement.

Monitor customer health metrics, highlighting potential risks and opportunities for improvement.

Support the sales order process, ensuring seamless execution and high end-user satisfaction.

Assist marketing and customer service teams with various initiatives, such as trade show participation and promoting new innovations.

Communicate updates on company activities, including case studies and product advancements, to clients and prospects.

Requirements - Associate or Bachelor's degree in a business-related field.

Minimum of 3 years of experience in a customer service or client-focused role.

Strong communication, interpersonal, and organizational skills.

Proficiency in multitasking and collaborating across different teams.

Advanced knowledge of Microsoft Word, Excel, and PowerPoint.

Experience using Salesforce or similar CRM platforms.

Commitment to providing exceptional service and a customer-first attitude.

Familiarity with call center operations, order entry, and handling inbound/outbound calls. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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