Prysmian is the world leader in the energy and telecom cable systems industry. Each year, the company manufactures thousands of miles of underground and submarine cables and systems for power transmission and distribution, as well as medium low voltage cables for the construction and infrastructure sectors. We also produce a comprehensive range of optical fibers, copper cables and connectivity for voice, video and data transmission for the telecommunication sector.
We are 30,000 employees, across 50+ countries. Everyone at Prysmian has the potential to make their mark; because whatever you do, wherever you are based, you will be part of a company that is helping transform the world around us.
Make Your Mark at Prysmian - Join Us (https://www.youtube.com/watch?v=ZVx-NAGfjEs&feature=embtitle)
The Inside Sales Manager is responsible for leading, coaching, and developing the Inside Sales Representative team to achieve sales growth, customer satisfaction, and operational excellence for the Elevator & Escalator Business Unit. This role ensures the team delivers a superior customer experience, manages the quote-to-order process efficiently, and supports the business's profitability and strategic goals. The Inside Sales Manager collaborates closely with Sales, Operations, Credit, and other cross-functional teams to drive continuous improvement and best practices.
The Inside Sales Manager prioritizes the company values in all activities:
DRIVE: We aim to lead the industry evolution, combining our ability to develop our people and our business in a clear direction while anticipating customer needs.
TRUST: We want to create an environment of trust that exploits diversity and collaboration, where people are empowered to make decisions with integrity.
SIMPLICITY: We bet to simplify anything we can, focusing on high value generating activities and timely decisions to boost our Company results.
Key Responsibilities
Lead, mentor, and develop the Inside Sales Representative team, fostering a high-performance, customer-centric culture.
Set clear goals and expectations, monitor performance, and provide regular feedback and coaching.
Oversee the management of customer quotes, orders, and backlog to ensure on-time delivery and customer satisfaction.
Ensure proactive follow-up on leads, outstanding quotes, and customer inquiries.
Drive adoption of digital tools and systems (e.g., Myprysmian.com, online marketplace) to enhance customer experience and team efficiency.
Collaborate with Sales Managers to identify threats, opportunities, and develop strategies for customer retention and growth.
Monitor and manage team workload, prioritizing urgent customer needs and balancing resources.
Ensure compliance with pricing, credit, and return policies.
Analyze sales data and generate reports to provide insights on backlog, order status, and team performance.
Lead initiatives to improve processes, reduce errors, and increase operational efficiency.
Represent the Inside Sales team in cross-functional meetings and projects.
Support the professional development of team members through training and skill-building.
Key Job Requirements
Bachelor's degree preferred; relevant experience in sales management or customer service leadership required.
3+ years of experience in inside sales, customer service, or related field; prior management experience strongly preferred.
Strong organizational, analytical, and communication skills.
Proficiency in MS Office (Excel, Word, PowerPoint); experience with CRM/ERP systems.
Ability to manage multiple priorities in a fast-paced environment.
Demonstrated ability to lead, motivate, and develop a team.
Technical aptitude and experience in industrial or B2B environments a plus.
Prysmian, as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are.
All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.
Visit our DE&I Page (https://www.prysmian.com/en/people-and-careers/why-prysmian/diversity-equity-and-inclusion) to learn more about Prysmian's commitments.
Your application data will be treated according to our Data Protection Policy. If you believe you require assistance to complete this form or to participate in an interview, please contact us at talent.mobility@prysmiangroup.com .
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Prysmian is a global cabling solutions provider leading the energy transition and digital transformation . By leveraging its wide geographical footprint and extensive product range, its track record of technological leadership and innovation , and a strong customer base , the company is well-placed to capitalise on its leading positions and win in new, growing markets. Prysmian's business strategy perfectly matches key market drivers by developing resilient , high-performing , sustainable and innovative cable solutions in the segments of Transmission, Power Grid, Electrification and Digital Solutions . Prysmian is a public company listed on the Italian Stock Exchange, with almost 150 years of experience, about 30,000 employees, 108 plants and 26 R&D centres in over 50 countries, and sales of over 15 billion in 2023.
