Manager, Operations Analytics

C&W Services • Chicago, IL • 3h ago

Job Title

Job Description Summary

The Manager, Operations Analytics supports the design and delivery of data-driven insights, process improvements, and adoption measurements for enterprise deployments. This role partners closely with Data & Analytics and Deployment teams to build dashboards, assist with tool development, and track adoption metrics such as training completion, email engagement, and survey results. A key focus of this role is optimizing and standardizing internal processes within the Deployment & Enablement teams, ensuring repeatable, scalable practices and tools that improve operational efficiency and adoption across deployments.

Job Description

Key Responsibilities

Data Visualization & Insights

Develop dashboards and visualizations in partnership with TDS to communicate deployment performance and adoption trends.

Prepare summaries of training completion, email read rates, and survey results for leadership review.

Process Optimization & Tool Support

Assistin mapping manual processes andidentifyingopportunities for automation.

Support tool development and deployment efforts that reduce cycle time and improve accuracy.

Maintain process documentation and ensure alignment with governance standards.

Administrative Process Optimization

Review and analyze workflows toidentifyinefficiencies and bottlenecks.

Design repeatable processes and frameworks that improve consistency and scalability.

Collaborate with Ops Support team to implement best practices andmonitorperformance improvements.

Deployment Adoption Measurement

Track and reportadoptionmetrics for new processes and tools across deployments.

Build simple scorecards and reports to highlight progress and areas needing attention.

Survey Design & Measurement

Contribute to the design of survey instruments and measurement frameworks.

Compile and analyze survey data to inform adoption strategies.

Operational Analytics

Support analytics for workforce processes (timekeeping compliance, PTO accruals, UKG/WFM)anddeployment readiness.

Provide data extracts andassistwith dashboard updates for leadership reporting.

Qualifications

Required

Bachelor's degree inDataAnalytics, Business Analytics, Information Systems, Operations Management, or relatedfield.

Equivalent combination of education and experience will be considered.

5+ years in analytics, BI, or process improvement roles.

Experience with data visualization tools (Power BI/Tableau) and basic SQL.

Familiarity with process mapping and survey design.

Strong communicationskills for stakeholder updates.

Preferred

Background in operations or multi-site environments.

Exposure to UKG/WFM, JDE, Salesforce, or similar systems.

Certifications in Lean Six Sigma, BI tools, or process improvement.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job @type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate's experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $ 97,750.00 - $115,000.00

C&W Services is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any @type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com . Please refer to the job title and job location when you contact us.

INCO: "C&W Services"

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