Customer Service Representative

Robert Half • Washington, DC • 9h ago

Description We are looking for a dedicated Customer Service Representative to join our team in Washington, District of Columbia. This is a long-term contract position where you will play a key role in assisting individuals with housing waitlist inquiries and applications. The ideal candidate is detail-oriented, organized, and committed to providing outstanding service.

Responsibilities:

Communicate effectively with individuals on the housing waitlist or those seeking to apply.

Collect and manage physical documents to ensure accurate recordkeeping.

Update and maintain information in the company database with precision.

Scan and file documents systematically for easy access and retrieval.

Perform general clerical and administrative duties to support office operations.

Handle inbound and outbound calls to address customer inquiries.

Provide clear and attentive assistance to customers via phone and email.

Process orders and ensure accurate entry of information into the system.

Collaborate with team members to ensure smooth workflows and customer satisfaction. Requirements - Previous experience in a call center or customer service role.

Strong communication skills, both verbal and written.

Ability to handle inbound and outbound calls with a focus on accuracy and attention to detail.

Proficiency in order entry and database management.

Exceptional organizational skills and attention to detail.

Competence in managing physical document collection and filing.

Familiarity with basic administrative and clerical tasks.

Ability to work effectively as part of a team. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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