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Lead Operations Engineer

Cotiviti, Inc. • South Jordan, UT • 5h ago

Job Locations

US-Remote

2026-18303

Category

Engineering/IT

Position Type

Full-Time

Overview

Provide technical and operational support to enterprise clients for product-related issues. Mentor and guide Product Support and Product Operations teams on tasks and best practices. Collaborate with Product Implementation and Development teams as needed. Assist with performance analysis, functional testing, and validation during release cycles, including service packs and hotfixes. Respond promptly to customer inquiries via email and phone. Work collaboratively with Product Operations staff in virtual environments. Conduct online troubleshooting and investigation sessions on customer production systems. Ensure a consistent, responsive, and positive customer experience in every interaction.Gather and document all necessary details to drive effective problem resolution. Reproduce customerreported issues in controlled test environments for root cause analysis. Develop custom utilities and workarounds to resolve critical issues when required.

Responsibilities

Provide technical and operational support to enterprise clients for product-related issues.

Respond to customer inquiries via email and phone promptly and professionally.

Host online troubleshooting and investigation sessions on customer production environments.

Collect and document all necessary problem details to drive effective resolution.

Successfully reproduce customer-reported issues in controlled test environments for root cause analysis.

Develop custom utilities, workarounds, and new solutions to resolve critical issues and improve product

functionality.

Implement fixes for defects identified during troubleshooting or reported by customers.

Assist Product and Development teams with performance analysis, functional testing, and validation during

release cycles (service packs, hotfixes, etc.).

Partner with Product Implementation and Development teams to address complex issues and ensure smooth

product delivery.

Collaborate virtually with other Product Operations staff to ensure seamless teamwork and knowledge sharing.

Provide mentorship and task guidance to Product Support and Product Operations teams.

Deliver a consistent, responsive, and positive customer experience in every interaction.

Complete all responsibilities as outlined in the annual performance review and/or goal setting. Required

Complete all special projects and other duties as assigned. Required

Must be able to perform duties with or without reasonable accommodation. Required

This job description is intended to describe the general nature and level of work being performed and is not to be

construed as an exhaustive list of responsibilities, duties and skills required. This job description does not

constitute an employment agreement and is subject to change as the needs of Cotiviti and requirements of the job

change.

Qualifications

Bachelor's degree or foreign degree equivalent in Computer Science, Computer Engineering, Information Technology,

or related technical field, plus 5 years of progressive, post baccalaureate experience in product support or implementation in the healthcare industry, including:

8 years of experience reading and writing relational database queries using T-SQL or ANSI-SQL;

8 years of hands-on experience developing or supporting applications using on

e or more of the following

technologies/languages: COM, VB, Jscript, Java, Perl, C# or VB.Net;

8 years of experience working with EDI and EDI systems,knowledge of HIPAA and Enrollment Management

within Healthcare domain;

8 years of experience working with HTML/XML; and

6 years of... For full info follow application link.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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