Customer Service Representative

Latitude Inc • Pikesville, MD • 2h ago

We’re looking for someone who is detail-driven, solutions-oriented, and comfortable managing multiple responsibilities in a fast-paced environment. The right candidate enjoys helping others, takes initiative when resolving issues, and maintains a high level of professionalism at all times. This position plays a key role in ensuring smooth communication between customers, sales staff, and internal departments.

Primary Responsibilities

Act as a point of contact for customer questions, service requests, and order updates

Support sales team activities, including account coordination and documentation

Process customer orders and monitor delivery timelines

Assist with accounts receivable, accounts payable, and inventory tracking

Research and resolve discrepancies or service concerns using strong problem-solving skills

Maintain accurate records, reports, and supporting documentation

Answer incoming calls and provide courteous, professional assistance

Perform general administrative and clerical support tasks

Handle sensitive information with discretion and confidentiality

Required Qualifications

3–5 years of experience in an administrative or customer service-focused role

Experience supporting accounting functions and inventory processes

Proficiency in Microsoft Office Suite (Excel, Word, Outlook)

Strong written and verbal communication skills

Excellent organizational skills with keen attention to detail

Ability to prioritize tasks and meet deadlines independently

Comfortable working both collaboratively and autonomously

Preferred: Experience with ERP systems such as Sage 100.

Ideal Candidate Profile

Self-motivated with a positive, professional demeanor

Strong critical thinking and troubleshooting abilities

Able to multitask and adapt in a dynamic work environment

Reliable, organized, and committed to high-quality work

$52,000 - $55,000 a year

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