Account Specialist-Level 1 - Associate (0 - 5 Years)

Robert Half • Naperville, IL • 8h ago

Description

We are looking for a dedicated Account Specialist-Level 1 to join our team in Naperville, IL. In this role, you will provide exceptional account management support to a variety of clients, including commercial, industrial, national, and government accounts. You will play a key role in resolving customer inquiries, processing claims, and maintaining compliance with company policies and industry standards. This is a long-term contract position offering an opportunity to contribute to both financial and operational success.

Responsibilities:

Respond promptly to customer inquiries regarding account details, billing issues, and enrollment processes.

Process claims, contractor invoices, and fulfillment requests with accuracy and efficiency.

Collaborate with internal teams and vendor partners to address and resolve customer concerns.

Maintain and update account records while adhering to company policies and procedures.

Ensure compliance with industry regulations and company standards in all account management tasks.

Participate in training sessions to enhance customer service and account management skills.

Support financial operations by assisting with revenue recovery and ad hoc financial tasks.

Handle customer complaints professionally and provide solutions to maintain client satisfaction.

Communicate effectively with stakeholders to ensure seamless account management.

Assist in onboarding new customers and ensuring smooth transitions within account processes.

Requirements - Minimum of 2 years of experience in customer service, sales, claims, customer accounting, or revenue recovery.

High School Diploma or equivalent required; Associate's or Bachelor's degree preferred.

Proficiency in CRM software and strong computer skills.

Solid understanding of company policies, billing procedures, and compliance standards.

Strong communication skills with the ability to collaborate across teams and resolve issues efficiently.

Ability to work flexible shifts, including evenings and weekends, as needed.

Detail-oriented mindset with a commitment to maintaining accurate records.

Familiarity with claims administration and revenue recovery processes. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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