Manager - Business Operations

American Express • Phoenix, AZ • 2h ago

Description

The Global Merchant & Network Services (GMNS) organization is responsible for managing relationships with millions of Merchants and Partners around the world that facilitate American Express acceptance and enabling the day-to-day operations of our company's payment network.

The role of the Global Merchant & Network Pricing (GMNP) team is to design and implement global pricing strategies that support our coverage objectives and optimize our Discount Revenue. This revenue stream is the single largest source of American Express' revenue and Merchant Pricing strategies play a key role in driving financial performance.

This role sits within the Pricing Infrastructure & Business Operations team, which drives pricing agility, compliance, and operational excellence through end-to-end platform ownership, governance, and an embedded Pricing Center of Excellence.

Key Responsibilities

Owning end-to-end management of all internal and external audit engagements for Pricing, serving as the central point of accountability from initiation through final closure.

Acting as Audit Project Manager for Pricing, coordinating communications, inquiries, submissions, and timelines; escalating risks or delays; and ensuring accuracy, completeness, and quality of all audit deliverables.

Advising Pricing leadership on audit, risk, and compliance strategy, applying knowledge of audit standards, risk management frameworks, and internal control requirements to ensure audit readiness and reduce repeat findings.

Staying current on audit, risk, and regulatory developments, proactively assessing and communicating direct and indirect impacts to Pricing from enterprise initiatives, policy changes, or regulatory expectations.

Providing credible challenge, cross-functional coordination, and leadership, collaborating across business units to meet audit objectives, escalating concerns where needed

Coaching supporting analysts and maintaining oversight of Pricing-owned audit commitments through closure.

Required Qualifications:

5 years of experience in project/program management, process improvement, or root cause analysis, including experience working with internal and external auditors.

Proven ability to manage complex, cross-functional initiatives and balance multiple priorities in a fast-paced environment.

Strong analytical and problem-solving skills, with the ability to assess complex processes and recommend practical solutions.

Excellent written and verbal communication skills, with demonstrated executive presence and the ability to influence at all levels.

High proficiency in Microsoft Office (Excel, PowerPoint, Outlook).

Bachelor's degree required, merchant experience a plus.

Qualifications

Salary Range: $89,250.00 to $150,250.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries

Bonus incentives

6% Company Match on retirement savings plan

Free financial coaching and financial well-being support

Comprehensive medical, dental, vision, life insurance, and disability benefits

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Job: Risk

Primary Location: US-Arizona-Phoenix

Schedule Full-time

Req ID: 26002105

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