Customer Service Support

Oracle • Topeka, KS • 7h ago

Job Description

This position requires onsite work in either Kansas City, MO, Orlando, Fl or Nashville, TN

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales technical & non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

U.S. citizenship required due to client contracts and must be based on U.S. soil.

Must be able to obtain the appropriate government security clearance applicable to your position.

Responsibilities

In this role, you will direct the support ticket workload effectively and assist in resolving common customer inquiries. You will provide guidance and real time resolution on a wide range of technical and non-technical customer issues including, but not limited to: product compatibility and configuration, license reconciliation, support entitlements and validation, electronic support troubleshooting, and product availability. Handle open service requests that are dispatched, implement fixes, analyze the hardware or software problem, and write case notes in the tracking system. Daily work is routine in nature but allows for exceptional growth in EHR platform and product knowledge. Support may be delivered via electronic channels (web, e-mail, etc.) or phone. You will also have the opportunity to gain knowledge of specific product areas within our core technologies and/or applications.

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $18.17 to $34.62 per hour; from: $37,800 to $72,000 per annum.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and AD&D

Supplemental life insurance (Employee/Spouse/Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC0

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Oracle

Go to Apply

Share this job

Similar Jobs

Service Champion

Taco Bell • Lawrence, KS • 5h ago

Management & Administrative

Salary Up to $14 an hour Available Shifts All shifts including Late Night Weekdays and Weekend Full and Part-time Positions Benefits FREE Food Provided while on Duty Flexible Schedule Competitive Pay with Quick Increases...

5h ago

Go to Apply

Service Champion

Taco Bell • Lawrence, KS • 5h ago

Management & Administrative

5h ago

Go to Apply

Service Champion

Taco Bell • Lawrence, KS • 5h ago

Management & Administrative

5h ago

Go to Apply

Customer Service Support

Oracle • Topeka, KS • 7h ago

Management & Administrative

Job Description This position requires onsite work in either Kansas City, MO, Orlando, Fl or Nashville, TN As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle...

7h ago

Go to Apply

Senior Configuration Analyst Supply Chain (Hybrid in Kansas City MO Office)

Oracle • Topeka, KS • 9h ago

Management & Administrative

Job Description We are hiring a SR Configuration Analyst. This Intermediate position will require solution knowledge in Supply Chain. It requires the ability to operate independently with some assistance and guidance to...

9h ago

Go to Apply

RWD Analytic Consultant

Norstella • Topeka, KS • 18h ago

Management & Administrative

RWD Analytic Consultant Company: Norstella Location: Remote, United States Date Posted: Feb 9, 2026 Employment Type: Full Time Job ID: R-1713 Description About Norstella: Norstella is a premier and critical global life s...

18h ago

Go to Apply

RWD Analytic Consultant

Norstella • Topeka, KS • 18h ago

Management & Administrative

RWD Analytic Consultant Company: Norstella Location: Remote, United States Date Posted: Feb 9, 2026 Employment Type: Full Time Job ID: R-1711 Description About Norstella: Norstella is a premier and critical global life s...

18h ago

Go to Apply

Manager 1, Software Engineering

Public Consulting Group • Topeka, KS • 1d ago

Management & Administrative

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, P...

1d ago

Go to Apply

Named Account Manager - SLED

Palo Alto Networks • Topeka, KS • 1d ago

Management & Administrative

Our Mission At Palo Alto Networks®, we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology an...

1d ago

Go to Apply

Cloud Architect, Product Management

Rubrik • Topeka, KS • 1d ago

Management & Administrative

Cloud Architect, Product Management Location: Remote (US-based) About the Role We are seeking a hands-on, technically deep Cloud Architect to serve as the critical technical bridge between our Engineering, Product Manage...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.