Manufacturing Customer Support

Robert Half • Struthers, OH • 5h ago

Description We are looking for a dedicated Manufacturing Customer Support specialist to join our team in Struthers, Ohio. In this role, you will serve as the primary point of contact for customers, addressing inquiries, processing orders, and resolving issues efficiently. This is a long-term contract position within the metal fabrication industry, offering an opportunity to utilize strong communication skills and manufacturing knowledge to ensure exceptional customer satisfaction.

Responsibilities:

Respond promptly to customer inquiries and provide accurate information regarding products and services.

Process customer orders efficiently while ensuring accuracy and compliance with company policies.

Address and resolve customer issues, complaints, or concerns with attention to detail.

Coordinate with internal teams to meet customer needs and deadlines effectively.

Maintain detailed records of customer interactions and order statuses using CRM software.

Enforce company policies and the basic labor agreement consistently during customer interactions.

Adapt to shifting priorities and ensure smooth communication between customers and internal departments.

Provide proactive support and build strong relationships with customers to enhance satisfaction.

Utilize technical knowledge of manufacturing processes, particularly within the aluminum extrusion industry, to assist customers.

Monitor and follow up on order progress to ensure timely delivery and resolution of any issues. Requirements - At least one year of customer service experience in manufacturing, metals, or industrial sales.

Ability to maintain a positive attitude while managing customer interactions.

Strong verbal and written communication skills to handle inquiries and resolve issues.

Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.

Excellent problem-solving skills and attention to detail.

Capability to work independently as well as collaboratively within a team environment.

Familiarity with manufacturing processes and technical terminology, especially in aluminum extrusion, is preferred.

Adaptability to changing priorities and ability to multitask effectively. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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