Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all our employees feel respected, valued and have an opportunity to contribute to the company's success.
As a Software Engineering Group Manager within PNC's Technology organization, you will sit in Dallas TX.
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
The Software Engineering Group Manager - Retail RTB is a senior engineering leader responsible for ensuring the stability, availability, and operational excellence of PNC's critical Retail banking applications. This role leads multiple engineering, SRE, and application support teams that maintain high-visibility customer-servicing platforms-including Mobile, Online, Care Center Technologies, Branch systems, ATMs, Deposits, and related Retail technology ecosystems.
The leader in this role owns production reliability, operational maturity, and RTB execution, while also driving risk reduction, deep technical analysis, and continuous improvement across a broad portfolio of mission-critical systems.
Core Responsibilities
Ensure the stability, availability, and performance of mission-critical Retail applications.
Oversee and mature incident, problem, and change management processes including P1/P2 handling, MTTR reduction, change success rate improvement, and operational guardrail enforcement.
Own SLA adherence across key customer-servicing channels and ensure resilience against operational risk.
Lead operational readiness efforts including UAT, business continuity testing, lifecycle events, vulnerability remediation, and certificate renewals.
Lead multi-layer teams including Engineering Managers, Senior Engineers, Architects, SREs, and Application Support Specialists.
Drive deep technical reviews to improve system understanding, failure-mode readiness, observability, alerting, automation, and overall operational maturity.
Apply strong technical judgment to evaluate feasibility, make informed tradeoffs, and ensure system integrity.
Enhance and expand SRE practices tied to incident, problem, and event management.
Partner with Product, Architecture, Security, CTB Engineering, Infrastructure, Operations, and Retail LOB leaders to ensure aligned objectives and reduce systemic risk.
Communicate program and operational status clearly to senior leadership through concise reporting, dashboards, and executive storytelling.
Facilitate collaboration across engineering, QA, design, and business partners to maintain customer-first service commitments.
Identify operational, technical, and systemic risks and drive mitigation strategies proactively.
Lead ongoing operational uplift through automation, monitoring, runbook quality improvements, and maturity scoring.
Track key reliability metrics (P1/P2 volumes, MTTR, SLA adherence, change success rate, remediation commitments).
Success Measures
Operational Stability: Reduced P1/P2 incidents, faster MTTR, and improved change success.
SLA & Availability: Consistent achievement of performance, uptime, and response-time commitments.
Risk Mitigation: On-time completion of vulnerabilities, lifecycle, and certificate work.
Operational Maturity: Better observability, automation, alerting coverage, and runbook depth.
Team Leadership: Strong organizational health and effective coaching of engineering leaders.
Required Skills & Experience
8-10+ years in software engineering, production operations, SRE, or application support preferred.
Proven leadership of engineering and operational teams supporting mission-critical distributed systems.
Deep expertise in incidents, problems, and change management.
Strong understanding of Retail banking systems, real-time transaction flows, integrations, and operational risk domains.
Ability to lead effectively during high-severity incidents and communicate clearly at all organizational levels.
Preferred Qualifications
Experience supporting large-scale customer-servicing platforms.
Background in observability tooling, automation, and operational excellence practices.
Experience in financial-services or regulated industries.
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
Job Description
Manages multiple development projects, development groups and/or application support functions for a major business segment.
Oversees the development and implementation of multiple, complex, organization-wide systems .
Allocates and ensures resource arrangements during the application development life cycle .
Maintains relationships with clients to ensure the implementation quality of application systems .
Provides solutions or recommendations on complicated technology issues for application development and implementation .
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:
Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
Live the Values - Role models our values with transparency and courage.
Enable Change - Takes action to drive change and innovation that will transform our business.
Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.
Qualifications
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
Preferred Skills
Application Development, Business Management, Communication, Customer Solutions, Design, Financial Services, Group Problem Solving, Process Improvements, Release Management, Retail Applications, Software Solutions, User Experience (UX) Design
Competencies
Application Delivery Process, Application Development (Client/Server), Application Development (Object-Oriented), Application Development Tools, Application Localization and Internationalization, IT Environment, Software Process Improvement (SPI)
Work Experience
Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry-relevant experience is typically 8+ years. At least 5 years of prior management experience is typically required. Proven leadership experience with a moderate to large scope of responsibility is required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Education
Bachelors
Certifications
No Required Certification(s)
Licenses
No Required License(s)
Benefits
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com .
Disability Accommodations Statement
If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com . Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
California Residents
Refer to the California Consumer Privacy Act Privacy Notice (https://content.pncmc.com/live/pnc/aboutus/HR/Onboarding/PNC\CCPA\Privacy\Disclosure\Employee.pdf) to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
