Bellperson| Front Desk Agent

Omni Hotels • Irving, TX • 2h ago

Location

Las Colinas Hotel

Omni Las Colinas Hotel, formerly Omni Mandalay Hotel at Las Colinas, invites guests to experience the completion of a $13-million-dollar renovation to common space amenities provides a fresh, elevated guest experience. Discover a luxurious new resort-style poolscape and lounge area, and three new dining concepts. Omni Las Colinas offers amenities of a waterfront resort with the energy of a city setting, making it more than just a place to stay, but a place to experience.

Associates of Omni Las Colinas Hotel enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude, and empowerment day in and day out. If you are a friendly, motivated person with a passion to serve others, Omni Las Colinas may be your perfect match.

Job Description

Provide a five-star welcome and departure experience to each guest, as well as serving as ambassadors throughout the guest's stay.

Responsibilities

Use friendly and appropriate expressions when engaging guests

Be fully acquainted with the different points of interest

Arrange special requests for guests including and not limited to flowers, rental cars, forwarding luggage, sight-seeing tours and advising of different quality local shopping area

Utilize bell carts effectively and with caution

Ensure the floor is covered 100% of the time, including the Front Desk

Assist, retrieve and load luggage for guests

Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures

Empathetically listen to guest inquiries and provide appropriate responses

Set up accurate accounts for each guest checking in according to their preferences (room @type, payment, etc.)

Block rooms in the computer and follow through on designated requirements

Pre-register designated guests and prepare key packets

Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)

Maintain confidentiality of all guests and hotel information

Employ attention to detail to ensure the security of guest room access.

Understand and execute all Omni accounting standards, ensuring accurate settlement of folios, routing of charges and adjustments

Maintain guest history files on all guests

Accommodate room changes expediently

Document all guest requests, complaints, or problems immediately and notify the designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction

Issue safe deposit boxes to guests and ensure the security of the key

Generate, print, and distribute daily and weekly reports

Resolve discrepancies on the room status report with Housekeeping

Maintain complete knowledge at all times of all hotel features/services, hours of operation, room @types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.

Qualifications

Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by telephone

Ability to accurately and efficiently input information into computer systems

Able to lift at least 50 pounds

Ability to think clearly, quickly, and make concise decisions

Ability to prioritize, organize, and follow up

Ability to work well under pressure, dealing with many arrivals and departures within a short period of time

Previous customer service experience

Previous hotel front desk experience is strongly preferred

Previous cashiering experience is preferred

Must be able to work a flexible schedule including mornings, nights, weekends, and holidays

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com .

Job LocationsUS-TX-Irving

Posted Date3 hours ago(2/9/2026 3:39 PM)

Requisition ID 2026-132681

of Openings 1

Category (Portal Searching) Front Office Operations

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