Service Concierge

Hendrick Automotive Company • Charlotte, NC • 2h ago

Hendrick Lexus Northlake

Location: 10830 Northlake Auto Plaza Blvd, Charlotte, North Carolina 28269

Summary: Responsible for identifying and documenting service, maintenance, and repair service for customers. Responsible for scheduling service to be performed.

Supervisory Responsibilities: This job has no direct supervisory responsibilities.

Essential Duties and Responsibilities include the following:

Greets customers in the service drive area and assists them with the process of checking vehicle in for service.

Assists Service Advisor by working with customer and technician to identify required maintenance.

May advise customers on necessary and recommended services.

May offer additional services and repairs to customers.

Assists with moving vehicles.

Assists customers with reviewing documentation, processing payment, and returning keys for completed services.

Schedules appointments with customer.

Maintains CSI at or above Company standards

Maintains an organized, clean and safe work area

Participates in required training

Records all hours worked accurately in company timekeeping system

Follows Safeguards rules and regulations.

Demonstrates the Company's Core Values

Complies with Company policies and procedures

Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.

Other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired Education:

o GED

v High School Diploma

o Associate Degree

o Bachelor Degree

o Master Degree

o Doctorate Degree

Field of Study/Work Experience:

o Accounting

v Automotive

o Business

o Human Resources

o Information Technology

Desired Work Experience:

v up to 3 years

o 3-5 years

o 5+ years

Education/Experience:

Previous experience in automotive or customer service industries desired. Basic knowledge of the mechanical operations of vehicles. Excellent interpersonal, customer service, and organizational skills.

Certificates and Licenses:

v Valid Driver's License

o Automobile Salesperson License

Computer Skills:

Intermediate skills in Microsoft Office products. Ability and knowledge of the Dealership Management System and other web based applications utilized for operations.

Communication Skills:

Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.

Attendance Expectations:

The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

Physical Demands:

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit.

May be exposed to load noise, vibration, exhaust fumes, and other service repair conditions.

Environment Demands:

Duties are generally performed in the service area. Responsibilities may include conducting road tests on customer vehicles. Work includes inspection of customer vehicles and frequent movement around the Service Department to convey information between customers and service technicians. Frequently interacts with customers, service manager and service technicians, and employees from various departments in the dealerships.

Verbal and Writing Ability:

Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees.

Math Ability:

Ability to add, subtract, multiply and divide.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.

Core Values:

To perform the job successfully, an individual should demonstrate the following Core Values:

Servant Leadership

Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.

Teamwork through Trust & Respect

Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.

Integrity

Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.

Commitment to Customer Enthusiasm

Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.

Passion for Winning

Hendrick's tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.

Accountability at All Levels

Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.

Commitment to Continuous Improvement

Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088\EEOC\KnowYourRights6.12ScreenRdr.pdf.

Similar Jobs

FOH Team Member

Chicken Salad Chick • Cornelius, NC • 20min ago

Retail & Hospitality

At Chicken Salad Chick, we are always keeping an eye out for applicants who are friendly, enthusiastic, and who genuinely enjoy serving guests. Team members who work at Chicken Salad Chick are given skills and life exper...

20min ago

Go to Apply

Back of House Team Member

Chicken Salad Chick • Cornelius, NC • 23min ago

Retail & Hospitality

Back of House Team Member - Chicken Salad Chick Are you a highly skilled and motivated individual looking for a fun and delicious opportunity? Do you enjoy working in a dynamic team environment? If so, we have the perfec...

23min ago

Go to Apply

Janitorial Maintenance

Pilot Company • Rock Hill, SC • 27min ago

Retail & Hospitality

Company Description Pay Rates Starting between: $12.50 - $18.23 / hour Are you passionate about team building, customer service, and meeting new people? Pilot Company offers a dynamic environment where no two days are th...

27min ago

Go to Apply

Deli Production Team Member

Pilot Company • Rock Hill, SC • 31min ago

Retail & Hospitality

Company Description Pay Rates Starting between: $11.95 - $16.95 / hour Are you passionate about team building, customer service, and meeting new people? Pilot Company offers a dynamic environment where no two days are th...

31min ago

Go to Apply

On Call Banquet Houseperson

Omni Hotels • Charlotte, NC • 3h ago

Retail & Hospitality

Location Charlotte Hotel The Omni Charlotte Hotel envelopes you in comfort with a touch of genuine North Carolina hospitality. Centrally located in the heart of Charlotte's financial district, the AAA four-diamond hotel...

3h ago

Go to Apply

Retail Merchandiser

Acosta Group • Huntersville, NC • 3h ago

Retail & Hospitality

Retail Merchandiser General Information Company: CRO-US Location: HUNTERSVILLE, North Carolina, 28078 Ref #: 112241 Pay Rate: $ 13.00 Experience/skills and/or location may influence position wage rate Function: Merchandi...

3h ago

Go to Apply

Retail Associate

Ross Stores, Inc. • Concord, NC • 3h ago

Retail & Hospitality

Our values start with our people, join a team that values you! Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always...

3h ago

Go to Apply

Retail Associate

Ross Stores, Inc. • Mooresville, NC • 3h ago

Retail & Hospitality

3h ago

Go to Apply

Retail Associate

Ross Stores, Inc. • Charlotte, NC • 3h ago

Retail & Hospitality

3h ago

Go to Apply

SpringHill Suites Bartender - Seasonal

Six Flags • Charlotte, NC • 8h ago

Retail & Hospitality

Overview: $10 / hour In this role, you'll create an energy that is both welcoming and exciting by taking pride in offering our guests a diverse and seasonally-inspired beverage menu, a warm conversation, and helpful sugg...

8h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.