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Senior Professional, IT Specialist

Danfoss • Loves Park, IL • 2d ago

Req ID: 47922

Job Location (Short): Loves Park, IL, USA

Employment Type: Full Time

Segment: Group Functions CFO

Job Category: Information Technology

Work Location Type: On-site

The Impact You'll Make

Deliver world class IT service and support to the employees of Danfoss independent of region, country or site. Ensure end user satisfaction and business operation by delivering full, end-to-end resolution of incidents and requests. Provide technical support for Danfoss offices and manufacturing environments via phone, email, chat, or in-person. An IT Senior Specialist takes on various activities and or projects.

What You'll Be Doing

Success Criteria:

· Achieve goals/targets defined as IT KPIs and Global Service Desk KPIs

· Resolve Incidents, Service Requests, and other tasks within their deadlines.

· Good relationship with business partners and co-workers.

· Show strong performance and development in all planned objectives

Key Tasks & Responsibilities:

· Receive, register and work on user requisitions by Phone, Email and other channels acting as first and second lines of support.

· Responsibility for administration of users, systems and user rights in accordance with Danfoss Standards.

· Work and follow-up on Incidents, Service Requests, Problems and other tasks that may be assigned

· Advise, guide and/or instruct users in the usage of products, systems and technology (software & hardware)

· Ensure proper escalation and handover of cases from second line to the correct expert (third line).

· Provide general local on-site and hands-on IT support at our facility in Loves Park, also assisting in the resolution of IT infrastructure incidents.

· Identify errors and use root cause analysis to deliver high quality IT solutions, create high quality documentation of systems, processes, and error resolutions

· Ensure compliance with security policies as described in Danfoss Corporate Standards as related to PC clients, and other Danfoss IT systems and report any breaches to Danfoss Security

· Develop and support IT Services colleagues to grow in their current positions

What We're Looking For

Required Competencies :

· Exceptional Service and Customer mind-set

· Problem Solver / Good troubleshooting skills

· Good communication skills

· Ability to work in a global and ever-changing environment

· Able to work independently but also a good team player

· Self-driven and able to take ownership of tasks and see them through to completion

· In-depth understanding of PC architecture and basic understanding of IT infrastructure concepts

· Knowledge and experience in ITIL

· Technical experience supporting users globally in first and second line support.

· Technical experience supporting IT hardware and software including but not limited to Microsoft products and solutions such as Windows OS, Office 365, Teams, network connectivity and infrastructure.

Education & Experience

· 2-year degree in IT related field + 5-8 years of experience OR

· Bachelor's degree in IT related field + 3-5 years of experienc

What You'll Get from Us

We promote from within and support your learning with mentoring, training, and access to global opportunities.

You'll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.

We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.

You'll receive benefits like annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they're worth asking about-we think they're pretty great.The estimated pay scale for this role is $70,000-$85,000 USD annually, depending on experience and qualifications.

Ready to Make a Difference?

If this role excites you, we'd love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.

Information at a Glance

Apply now

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.360 people, serving customers in more than 100 countries through a global footprint of 95 factories.

Apply now

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