Job Description :
Job Title: Account Manager New Business ( please note: p roven experience within the Airline channel is essential. Candidates must deeply understand how the channel operates and what it takes to win).
Are you looking to play a pivotal role in attracting the next generation of best-in-class talent for one of the worlds most respected fast-moving CPG's?
Diageo is a global leader in beverage alcohol with an outstanding collection of brands including Johnnie Walker, Crown Royal, Bulleit and Buchanan's whiskies, Smirnoff, Cîroc and Ketel One vodkas, Captain Morgan, Baileys, Don Julio, Tanqueray and Guinness.
Our performance ambition is to be one of the best performing, most trusted and respected consumer products companies in the world. We are proud of the brands we make and the enjoyment they give to millions. We are passionate about alcohol playing a positive role in society as part of a balanced lifestyle. It is central to our purpose to celebrate life, every day, everywhere.
We are a global leader in beverage alcohol with an outstanding collection of brands across spirits and beer! We produce an assortment of over 200 amazing brands - old and new, large, and small, global and local - that are enjoyed in more than 180 countries around the world!
Diageo is listed on both the New York Stock Exchange (DEO) and the London Stock Exchange (DGE). For more information about Diageo, our people, our brands, and performance, visit us at www.diageo.com. Visit Diageo's global responsible drinking resource, www.DRINKiQ.com , for information, initiatives, and ways to share standard methodology.
Diageo Global Travel brings Diageo's portfolio of alcoholic and non-alcoholic brands to consumers through travel retail, including airports, duty-free locations, airlines, and cruise ships worldwide. The business delivers exclusive brand extensions, limited editions, and premium in-airport and onboard experiences.
Global Travel is a brand-building marketplace that engages a captive, high-value traveller audience and is a key platform for gifting and luxury brand discovery.
With a newly defined ambition and strategy, Diageo Global Travel aims to lead the Total Beverage Alcohol category in Global Travel and become the number one partner for customers through luxury brand building at scale. This will be achieved by reaching more travellers, increasing conversion, and growing spend.
Diageo Global Travel offers a truly global career experience, with a diverse, agile team across 17 countries and a market HQ in London. As people are central to delivering our strategy, we are continuing to grow our team.
About the Channel & The Role
The Airline channel is a uniquely complex and high-potential environment within Global Travel Retail, operating far beyond a traditional retail footprint and spanning inflight retail, onboard pouring, and pre-order ecommerce. Winning in this space requires deep channel expertise, strong networks, and the ability to influence multiple stakeholders across a fragmented value chain.
With a redefined ambition, Diageo recognizes the significant opportunity within Airlines and sees this channel as a key growth pillar for Global Travel. This role is specifically focused on driving growth through new business development on a global scale, while also accelerating performance across our existing airline partnerships.
This is a high-impact, ambiguous role for a commercially sharp, hungry individual who thrives in building opportunity where structure does not yet exist. The role will lead the identification, development and conversion of new airline customers, distributor and caterer partnerships, and alternative route-to-market solutions, while redefining how Diageo continues to win in the Airline channel.
Working in close partnership with the existing Airline Account Manager and supported by Customer Marketing, this individual will also play a critical role in closing distribution gaps, supporting ROS initiatives, and unlocking incremental growth within current customers.
This role will be the go-to growth catalyst for Airlines, bringing together internal teams, external partners and brand strategies to win sustainably, not just secure listings.
Key Accountabilities - New Business & Growth Focus
Lead new business development across global Airline customers by brokering new distributor, wholesaler and caterer networks, while leveraging existing industry relationships.
Build and activate a strong personal network across airlines, distributors, caterers, and service providers to unlock new routes to market.
Identify and convert white-space opportunities, from new airline partnerships to alternative commercial and operational models.
Redefine how Diageo wins in the Airline channel by developing scalable, repeatable approaches to growth.
Partner closely with the existing Airline Account Manager to:
Close distribution gaps within current customers
Support ROS and onboard performance initiatives
Accelerate growth across established partnerships
Act as the connector between Commercial, Customer Marketing, Finance and Supply to ensure the full Diageo system is mobilised to win new business.
Drive opportunities beyond listings, including brand building, activation, visibility and long-term category growth.
Build joint value propositions that deliver sustainable growth for both Diageo and our airline partners.
Functional & Leadership Capabilities
Commercial ownership mindset with strong understanding of P&L drivers and route-to-market economics.
Expert at navigating complexity, ambiguity and multi-stakeholder environments.
Entrepreneurial, resilient and proactive, able to create structure, momentum and clarity where none exists.
Strong influencing skills, capable of aligning internal teams around external opportunities.
Excellent commercial judgement, negotiation skills and scenario planning capability.
Able to balance strategic thinking with hands-on execution to drive results at pace.
Ruthless attention to detail in opportunity development, commercial planning and execution.
Experience Required / Skills / Capabilities
Proven experience within the Airline channel is essential. Candidates must deeply understand how the channel operates and what it takes to win.
Backgrounds may include Airlines, Beverage Alcohol, Global Travel Retail, Wholesalers, Distributors or Airline Caterers.
Demonstrated success in new business development, complex negotiations and building partnerships from scratch.
Strong network within the Airline ecosystem is highly desirable.
Ability to operate across both brand-building and commercial execution.
Self-starter with high energy, resilience and a strong growth mindset.
Excellent understanding of P&L management and commercial fundamentals.
Flexible Working Statement:
Flexibility is key to our success. Talk to us about what flexibility means to you so that you're supported to manage your wellbeing and balance your priorities from day one.
Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.
We embrace diversity in the broadest possible sense. This means that you'll be welcomed and celebrated for who you are just by being you. You'll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.
Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.
Feel inspired? Then this may be the opportunity for you.
If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.
Worker Type :
Regular
Primary Location:
1HQ
Additional Locations :
Miami Office
Job Posting Start Date :
2026-02-09
With over 200 brands sold in more than 180 countries, we're the world's leading premium drinks company. Every day, over 29,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers - the brands we're building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world.
Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you'll collaborate with talented people from all corners of the world. Together, you'll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of.
With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you'll be empowered to be you. Just bring your ambition, curiosity and ideas, and we'll celebrate your work and help you reach your fullest potential.
DRINKiQ
What's your DRINKiQ? Take our quiz to understand how alcohol is made and explore the effects of drinking. You can discover everything you need to know at DRINKiQ (https://www.drinkiq.com/en-gb/)
