Back to Jobs search

Hotel Telephone Operator

IHG • United States, United States • 3w ago

Job Status and Requirements:

This is Local Hire , must be resident of Guam or be able to reside on Guam

US Citizens or US Permanent Residents (Green Card Holders)

Residents of Federated States of Micronesia (FSM)

This position is not eligible for

any US Work Visa Sponsorship

No Relocation Package

Part Time Hourly Position, with hour wage of $10.00 per hour.

Normal work shift: 11am-7pm.

Must be able to work on Weekends and Holidays.

What is the Job?

As a Telephone Operator at Crowne Plaza Resort Guam is the first point of contact for guests via phone, email, and internal communication channels. This role is responsible for providing exceptional customer service by handling guest inquiries, requests, and concerns promptly and professionally. The ideal candidate demonstrates excellent communication skills, attention to detail, and a genuine passion for hospitality. You will Recognize each guest a a unique individual and create memorable, personalized experiences.

A little taste of your day-to-day

Every day is different, but you'll mostly be:

Efficiently manage a high volume of incoming calls, ensuring timely responses to guest inquiries

Handle each call with accuracy, efficiency and courtesy following Crowne Plaza Resort Guam Brand Standard

Calling guests and colleagues by name whenever possible to create a personalized experience

Share detailed and accurate information about hotel amenities, services, and local attractions to enhance the guest experience

Addressing guest needs and requests promptly, escalating complaints when necessary

Collaborate closely with other departments to ensure guest requests are fulfilled promptly and accurately

Stay up-to-date with hotel policies, procedures, and promotions to provide accurate information to guests

Address guest concerns and complaints professionally, ensuring satisfactory resolutions

Support the Front Office team during peak periods as needed.

Contribute to a positive and team-oriented work environment.

What we need from you

Minimum one (1) year experience in customer service or switchboard operator.

Experience with OPERA hotel property management system in highly preferred.

Prior experience in a full-service hotel and/or resort is highly preferred

Strong communication skills

Strong interpersonal skills and excellent command of written and spoken English

Additional language such as Japanese, Korean and Chinese is preferred

Strong organizational skills

Strong problem-solving and to multitasking abilities

Ability to work in a fast-paced environment

What We Offer

A chance to become part of the global IHG family - opening a door to endless career opportunities. We're passionate about growing our talent. We'll provide the training & development you need to succeed & progress into your next role.

Join us and you'll become part of the global IHG family - Our colleagues share some winning characteristics: we work better together, we trust and support each other, we aim higher by looking for better ways to do things, we do the right thing, and we welcome different perspectives.

IHG is an equal opportunity employer: Minorities/ Females/ Disabled/ Veterans

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

IHG

Go to Apply

Share this job

Similar Jobs

Buyer: 1st shift

HENTZEN COATINGS INC • Milwaukee, WI • 18min ago

Retail & Hospitality

JOB REQUIREMENTS: Buyer Schedule: Monday-Friday, 1st shift Pay Range (based on experience and qualifications): \$65,000 - \$85,000 per year. Since 1923, Hentzen Coatings, Inc. has remained an independent, privately held...

18min ago

Go to Apply

08 - Production Team Leader 3 1

Celestica • Northlake, TX • 21min ago

Retail & Hospitality

Req ID: 133342 Region: Americas Country: USA State/Province: Texas City: Northlake General Overview Functional Area: OPS - Operations Career Stream: PRD - Production Role: Team Leader 3 SAP Short Name: TL3 Job Title: Pro...

21min ago

Go to Apply

06 - Logistics Team Leader 1

Celestica • Richardson, TX • 21min ago

Retail & Hospitality

Req ID: 133766 Region: Americas Country: USA State/Province: Texas City: Richardson General Overview Functional Area: SCM - Supply Chain Management Career Stream: LOG - Logistics Role: Team Leader 1 Job Title: Logistics...

21min ago

Go to Apply

Aircraft Maintenance Production Supervisor

Amentum • Enid, OK • 23min ago

Retail & Hospitality

The Aircraft Maintenance Productions Supervisor supervises and coordinates production activities to include aircraft maintenance, flying schedules, and other branch activities. Essential Responsibilities: Ensures the exe...

23min ago

Go to Apply

Air Campaign Modeling and Simulation Analyst

BOOZ, ALLEN & HAMILTON, INC. • Beavercreek, OH • 24min ago

Retail & Hospitality

Air Campaign Modeling and Simulation Analyst The Opportunity: Are you looking for an opportunity to combine your technical skills with big-picture thinking to make an impact on national defense and combat weapon system r...

24min ago

Go to Apply

CYP Food Service Worker

Commander, Navy Installations • Gulfport, MS • 31min ago

Retail & Hospitality

Summary CYP FOOD SERVICE WORKER - FLEXIBLE The purpose of the Child and Youth Program (CYP) Food Service Worker position is to perform a variety of food preparation and food service tasks for the CYP. This position is lo...

31min ago

Go to Apply

DARPA TTO Space-Based Communications & Testing Support Engineer

Amentum • Arlington, VA • 33min ago

Retail & Hospitality

Amentum is a leading provider of engineering, scientific, and program management support services to some of the top agencies in the U.S. government, including the Defense Advanced Research Projects Agency (DARPA), Natio...

33min ago

Go to Apply

Delivery Driver -Class A - Port Angeles Domicile - Hiring Bonus DOE

Harbor Foodservice • Port Angeles, WA • 36min ago

Retail & Hospitality

Harbor FoodService Delivery Driver -Class A - Port Angeles Domicile - Hiring Bonus DOE US--Port Angeles Job ID: 2026-7722 Type: Full Time of Openings: 1 Category: Operations/Trans/Warehouse Port Angeles Overview We are l...

36min ago

Go to Apply

Retail & Consumer Training Specialist

Berkshire Bank • United States, United States • 1h ago

Retail & Hospitality

Status: Exempt Pay Grade: 9E Salary Range:$52,000 - 90,500 Salary range updated 2/26/2026. Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevan...

1h ago

Go to Apply

Assistant Community Banking Manager - Blue Ball Office

Ephrata National Bank • East Earl, PA • 1h ago

Retail & Hospitality

Assistant Community Banking Manager Job Description Pay Transparency Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with t...

1h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.