Bike Technician

The Resort at Paws Up • Greenough, MT • 3h ago

Paws Up Montana is America's premier luxury ranch resort. Set on a 37,000-acre ranch, Paws Up embodies the spirit of the American West. It's a family owned and award-winning destination that truly inspires.

Paws Up Montana is seeking a Bike Technician to add to our team. The role of the Bike Technician is to tune and maintain the bikes at Paws Up Montana.

The Primary Functions are:

Repair, check, and fix bikes following The Resort's standards.

Prepare bikes on time for tours and other deadlines.

Keep detailed log of work done on bikes.

Keep inventory of the workshop.

Provide feedback about bicycles and be a part of the mechanic and office team.

Guest service oriented and personable.

Assist with related bike materials, such as bicycle accessories, tools, tour preparation material and inventory management.

Perform physical and administrative duties for the preparation and end of each bike repair.

Work with a variety of personalities and ages to make clients feel safe and comfortable, while delivering information in an understandable manner with respect to individual learning preferences.

Be organized and detail oriented, utilizing checklists or other systems to ensure no task is left undone; anticipate events and plan; prepare for the unexpected; remain focused on the result.

Be helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment.

Assist guests in filling out appropriate departmental forms.

Possess strong customer service focus striving for high guest satisfaction and going out of the way to be helpful and pleasant.

Assist in managing inventory of Activities Department equipment and supplies.

Maintain up-to-date awareness of Resort information and amenities.

Perform department opening and closing duties.

Interact with children, parents, co-workers, guests, co-workers, and management in a professional and caring manner.

Converse with the guests at a high level, being aware of their needs and fulfill special guest requests as instructed by management or the guest directly.

Ensure confidentiality of guests before and throughout their stay.

Assist with guest activities issues accurately and promptly.

Follow and complete daily department checklists.

Maintain clean and clear work environment while staying organized and efficient.

Maintain a high level of attention to detail at all time .

Communicate and maintain timelines and priorities.

Assist in other activity assignments and duties as assigned.

Looking for Team Members with:

High school diploma, GED or vocational training or job-related course work

1+ year experience in bike repair and maintenance

Overall knowledge of bikes and the bike industry

Safety checks/tunes

Diagnosing mechanical issues

Assembly/disassembly

Wheel building/truing

Drivetrain upkeep/repair/replacement

Headset overhaul

Brake system maintenance/repair

Minimum 2 years of experience in customer service

Proficient ability to multi-task and work in a fast-paced environment while remaining organized and prioritizing workload throughout the day

Has a friendly and professional manner under periods of high demands and with guest, team members, and management

Valid State Driver's License

Team members can look forward to:

$250 Referral Bonus

Employee lunch provided

Employee Assistance Program

Employee discounts on merchandise

Carpool Reimbursement $5-$20/Day

Opportunities for career development and advancement

See for Yourself! https://youtu.be/OMstfigzWXk?si=VLVEQDaAGChmD9it

Paws Up Montana provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any @type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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