Business Process Specialist - Payments Infrastructure Automation Analyst

Worldpay, LLC • Cincinnati, OH • 6h ago

Worldpay, LLC seeks Business Process Specialist -- Payments Infrastructure Automation Analyst in Cincinnati, OH to ensure the successful analysis and reporting of project data involves using tools including Salesforce, Excel, and Tableau to identify trends, patterns, and anomalies affecting project performance. Provide detailed reports on Key Performance Indicators (KPIs) and metrics for the North America Enterprise Implementation team are prepared to highlight critical insights and provide actionable recommendations for project success. Customize ad hoc reports to ensure that they are created based on specific business requirements, understanding the unique needs of different stakeholders, and tailoring data presentation accordingly allowing the team to respond to changing business conditions and provide relevant information promptly. Develop and implement automated solutions for capacity modeling. Design algorithms and workflows to streamline data collection and analysis, enhancing the efficiency and accuracy of analyzing implementation consultants' project capacities and project-level complexity. Work with Excel, Tableau, and proprietary platforms to achieve optimal results. Perform regular reviews and refinements to ensure automated solutions remain effective and aligned with evolving business needs. Collaborate with various teams, including sales, operations, and finance for gathering comprehensive project-related information. Build strong working relationships to facilitate seamless data sharing and communication. Perform rigorous data validation processes, including cross-checking data sources and performing regular audits, ensure the accuracy and reliability of the information collected. Provide periodic reports showcasing team performance, including metrics such as project completion rates, resource utilization, client satisfaction, project outcomes, and identifying areas of success and opportunities for improvement. Present key findings to stakeholders in a clear and concise manner, ensuring the reports are accessible and understandable to all relevant parties to facilitate informed decision-making and help guide the direction of future projects.

REQUIREMENTS: Bachelor's degree or foreign equivalent in Business Administration or related field and four (4) years of experience in the job offered or a related occupation: performing data analytics and capacity forecasting on project management and payment processing data flows; utilizing automation tools including Smartsheets, Tableau, Salesforce and Excel for implementations teams to streamline project request and maintaining day to day team operation standards; building reports with leveraging databases including Microsoft Excel, Tableau, Smartsheets, and Salesforce; creating team and leadership dashboards to monitor team's day to day performance through appropriate flow forecasting and resource alignment; and enhancing existing processes to leverage automation through docusign, Salesforce, Microsoft tools, and other automation tools. In the alternative, the employer will accept a Master's degree in the above listed fields and two (2) years of experience in the above listed skills. Telecommuting and/or working from home may be permissible pursuant to company policy. When not telecommuting, must report to work site.

QUALIFIED APPLICANTS: Please apply directly through our website at

https://jobs.worldpay.com for Job ID JR0608619

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