Client Services Consultant II

MetLife • Saint Louis, MO • 3h ago

Location - Hybrid - Aurora, St Louis, Dallas, Houston

The Opportunity

The Client Services Consultant II is responsible for delivering exceptional client experience by serving as a key liaison between clients and MetLife's internal teams. This role supports National Accounts across the South CU and requires proficiency in account and project management, problem resolution, implementation, and customer service.

Guided by our purpose-Always with you, building a more confident future-and our New Frontier strategy focused on stronger growth, attractive returns, and all-weather performance, this role provides day-to-day support for multiple complex clients. The Consultant will manage products including Life, Voluntary Products, Dental, Vision, and Disability.

This role includes full life-cycle responsibilities, from implementation through ongoing service, and plays an important role in client-facing presentations. You'll join a diverse, experienced team across the South CU, with travel required as needed. This is an opportunity to support clients and their employees with high-quality group benefit solutions backed by a global industry leader.

Success in this role requires a strong commitment to world-class service, exceptional organizational skills, and an understanding of how daily contributions support the success of MetLife's premier National Account model. You will collaborate closely with partners across claims, underwriting, finance, sales, and service teams in an inclusive environment where every contribution is valued and every perspective is heard.

How You'll Help Us Build a Confident Future (Key Responsibilities)

Lead your National Account book of business with excellence.

Create dynamic relationships and moving presentations.

Oversee the customer experience as the single point of contact for MetLife.

Manage all day-to-day responsibilities.

Develop strong customer relationships, and even stronger internal relationships.

Coordinate yearly stewardships, customer visits, and project manage complex solutions.

What You Need to Succeed (Required Qualifications)

High School Diploma

Microsoft Office Suite Experience (PowerPoint, Excel, Word, Outlook, One Note)

Highest levels of organization

Heart for Service, Tenacity, Personable, Ownership Mindset

What Can Give You an Edge (Additional Skills)

3+ Years of benefits experience

5+ of years of experience in large customer group benefits

Bachelor's degree

Strong Customer Satisfaction Focus

Growth / Leadership Mindset

Direct Industry Experience or Strong Service Background

Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

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