Field Service Supervisor

Teleperformance USA • Albany, NY • 5h ago

Category : Information Technology

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

Paid Training

Competitive Wages

Full Benefits (Medical, Dental, Vision, 401k and more)

Paid Time Off

Employee wellness and engagement programs

TP and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

Purpose of Position

We are looking for a candidate who is a hands-on, experienced field professional with a strong technical background and a passion for leading by example. This role is ideal for someone who can effectively manage a team of five field technicians while also possessing the depth of experience needed to actively assist on service calls, troubleshoot complex issues, and step in when additional expertise is required.

The successful candidate will balance people leadership with day-to-day field execution, ensuring high-quality service delivery, customer satisfaction, and operational consistency across all assigned calls. This position requires a proactive, customer-focused leader who is comfortable working independently, navigating dynamic environments, and serving as a technical resource for both technicians and clients.

May be exposed to extremes in temperature, humidity or wetness when in transportation.

May occasionally walk on slippery or uneven surfaces

May have exposure to dust, gas, fumes or chemicals

On occasion, you may use special visual or auditory protective equipment

Will occasionally climb stairs and work off elevated surfaces

Frequently work with biohazards for Commercial Technicians only

Ability to sit, walk and crawl occasionally

Ability to stand, squat, kneel and dexterity to bend/twist neck and waist, frequently

Ability to use hands repetitively and power/simple grasp constantly

Ability for fine manipulation of hands as well as pushing, pulling and reaching above and below shoulder level constantly

Physical ability to lift, pull and push products up to 50 pounds frequently

Physical ability to lift, pull and push products that weigh more than 100+ pounds occasionally

Ability to carry items up to 6 feet occasionally.

Minimum 3 years of experience in home appliance repair and/or HVAC

Minimum 2 years of supervisory or managerial experience, preferably leading field-based teams

Ability to manage 4-6 service calls per day while supporting and assisting field technicians as needed

100% local daily travel required within the New York area

Must be able to travel within a 5-mile radius in Manhattan, including use of the subway

Must be able to drive within a 25-mile radius in the Brooklyn area

Must be able to drive within a 35-mile radius in the Long Island area

Valid driver's license required

High school diploma or GED required

Availability to work Monday-Friday, with flexibility between 7:00 AM and 5:00 PM

Availability to work overtime to accommodate service requests

Technical & Professional Skills:

Working knowledge of basic plumbing and electrical systems

Strong computer skills, including proficiency with Microsoft Office

Ability to apply basic math concepts

Strong written and verbal communication skills in English

Ability to read and interpret instructions, correspondence, and service documentation

Proven ability to multitask, prioritize, and manage time effectively

Strong customer service skills with the ability to handle difficult or escalated customer situations

Self-motivated, customer-focused, and team-oriented mindset

Additional Requirements:

Must successfully pass mandatory background checks, which may include pre-employment screening, drug testing, and credit checks

Required Skills

BEST Skills

Process Excellence

Collaboration

Communication

Emotional Intelligence

Open-Mindedness

Critical Thinking

Solution Orientation

Entrepreneurship

AI Proficiency

Data Literacy

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

TP is an Equal Opportunity Employer

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