Front Desk Clerk (Part Time & Full Time)

Olentangy Motor Inn/ Crimson Cup Coffee & Tea • Grandview, OH • 1w ago

Full time Front Desk Clerk benefit package offered: Service guests of hotel by greeting, performing guest transactions, answering the telephone, operating necessary front office equipment, etc. to ensure high-quality guest relations. Effectively support the Front Office Supervisor, control and manage all front office operations and exceed company standards for guest satisfaction . Follow hotel’s cash handling procedures; Keeping front office neat and organized and communicating daily activities to appropriate departments; Responds to and directs emergency situations and security issues to management immediately; Ensures that health and safety standards are maintained with the front desk both employee and guest perspective; Responsible for all operations of the front desk including shift reports, cash drops, call around and other functions to better serve guest and operation of front desk; Attends meetings and training as requested; Must comply with hotel and brand standards; Ensures compliance of all company policies and procedures; Be willing to work any shift and fill in when other associates are not able to work; Continue working until the next shift arrives; Send a daily end of shift activity to Supervisor and copy to General Manager; Maintain personal cleanliness. Education/Experience: Customer services experience/hotel front desk experience preferred. Language Skills : Excellent interpersonal/communication and customer service skills. Proficiency of English Language for understanding business letters, memos, customer interaction, presentations, demonstrations, employee direction, audits etc. Customer Satisfaction : Our customers are what we are about. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something.

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