Principal Program Manager - QSR Industry- Commerce & Omni Channel Domain
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Principal Program Manager - QSR Industry - Commerce & Omni Channel Domain
About the job you are considering:
We are seeking an Executive-Level Program Manager with deep expertise in the Quick Service Restaurant (QSR) industry. This role is responsible for driving multi-workstream initiatives that improve operational efficiency, enhance customer experience, optimize technology investments, and strengthen the overall performance of QSR business operations. The ideal candidate combines strategic thinking, cross-functional leadership, and hands-on operational understanding of the fast-paced QSR environment, where speed, consistency, and scalability are critical to success. Experience in digital (e-commerce, mobile, marketplaces) and physical (POS, in-store) commerce to design and orchestrate a seamless customer journey across channels. Ensures that buying, returns, loyalty, and promotions are consistent across channels to increase conversion, repeat visits, and overall brand loyalty.
Your Role:
Lead large-scale, multi-phase programs focused on operational excellence, digital transformation, customer journey enhancements, and profitability improvements.
Translate business objectives into structured program plans aligned with QSR-specific requirements such as speed of service, standardized processes, and high-volume throughput.
Deliver programs that measurably improve throughput, consistency, and customer satisfaction across both digital and physical service channels.
Demonstrate strong capability in franchise and multi-unit operations, including experience in site development, supervision methods, real-estate strategy, and scalable operational standards across locations.
Apply strong business acumen and financial fluency, including budgeting, labor optimization, cost control, and ROI evaluation of operational or product initiatives.
Partner effectively with franchisees and field operations teams to drive frontline adoption at scale.
Drive efficiency improvements across restaurant operations using proven QSR practices such as standardized workflows, limited menus, optimized kitchen layouts, and streamlined service models.
Lead modernization initiatives for ordering systems, mobile apps, loyalty programs, and self-service experiences-now core capabilities in QSR environments.
Implement digital and operational innovations aligned with modern QSR trends, such as mobile ordering, automation, and personalization, to enhance efficiency and customer frequency.
Manage cross-functional teams, including operations, marketing, technology, supply chain, and franchise partners, to ensure efficient execution and measurable business outcomes
Additional:
Your Skills and Experience:
18+ years of program /project management experience, specifically with expertise in QSR industry experience or multi-unit restaurant operations oversight.
Strong understanding of QSR fundamentals, including standardized menus, speed-focused execution, minimal table service, and high-volume production environments.
Demonstrated success leading cross-functional initiatives involving technology, operations, customer experience, and franchise organizations.
Expertise in data-driven program management, including metrics development, reporting structures, and performance analysis.
Strong communication, stakeholder management, and change-leadership skills, particularly within complex operational environments.
Experience working with digital ordering platforms, POS systems, loyalty programs, or restaurant automation strongly preferred.
The base compensation range for this role in the posted location is: $142,200-$299,980
Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.
The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.
These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.
It is not typical for candidates to be hired at or near the top of the posted compensation range.
In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.
Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:
Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility
Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini's discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.
Disclaimers
Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
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Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
Ref. code: 411989
Posted on: Feb 6, 2026
Experience Level: Experienced Professionals
Contract Type: Permanent
Location:
Dallas, TX, US
Brand: Capgemini
Professional Community: Delivery Excellence
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
