Business Architect - QSR Industry - Commerce & Omni Channel Domain
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Business Architect - QSR Industry - Commerce & Omni Channel Domain
About the Job You Are Considering
The Business Architect - QSR Industry Expert plays a key role in shaping how business strategy, capabilities, and technology come together to enable modern Quick Service Restaurant (QSR) operations. As part of the Business Technology Architecture (BTA) discipline, this role helps define business capability models, operating constructs, and architecture frameworks that guide product, technology, and operations teams.
This position supports senior architects by contributing to the creation of reference architectures, capability maps, business process models, and solution designs across restaurant, digital, and enterprise systems. The Business Architect collaborates closely with product teams, engineers, restaurant technology specialists, and functional leaders to ensure the end-to-end customer journey and operational model are coherent, scalable, and aligned to business strategy.
Experience across digital (e-commerce, mobile, loyalty, marketplaces) and physical (POS, KDS, in-store) commerce is essential, ensuring that customer interactions, transactions, and operational flows are consistent across all channels.
Your Role:
Work with external or internal clients to build a holistic view of business strategy, capabilities, services, governance, organizational domains, and key business processes.
Lead or contribute to the development of capability maps, value streams, and process models for QSR restaurant and digital operations.
Contribute to enterprise and domain architectures for restaurant systems, digital ordering platforms, and back-office QSR technologies.
Participate in architecture and design reviews for major projects and feature sets.
Support architecture across key QSR systems including POS, KDS, BOH, Kiosk, drive-thru technologies, mobile ordering, loyalty, CRM, and payment systems.
Evaluate restaurant and digital technologies for functional fit, scalability, reliability, and interoperability.
Ensure consistent design patterns and experience flows across digital, in-store, and off-premise channels.
Collaborate with senior architects to define architecture guidelines, integration patterns, and governance processes.
Support delivery teams during design, build, integration, testing, and deployment to ensure the solution aligns with intended architecture.
Assist in troubleshooting architecture or integration issues and ensure design decisions uphold quality and best practices.
Ensures SRE and observability strategies align with enterprise architecture standards, cloud strategy, and DevSecOps operating model.
Job Description -
Your Skills and Experience:
Bachelor's degree in Computer Science, Engineering, Information Systems, Business, or a related field.
7-10 years of experience in solution architecture, systems engineering, business architecture, software design, or restaurant/retail technology roles.
Strong understanding of QSR, retail, or hospitality operating models and technologies (POS, ordering, payments, BOH, loyalty).
Hands-on knowledge of cloud platforms (Azure/AWS/GCP), integrations, APIs, and modern architectural patterns.
Ability to translate business requirements into capability models, process flows, and solution designs.
Strong analytical, communication, and documentation skills with the ability to work across technical and non-technical stakeholder groups.
Familiarity with business architecture or enterprise architecture frameworks (Capgemini Architecture Method, TOGAF, IAF, or similar) is a plus.
Curiosity, learning agility, and a desire to grow into broader architecture leadership responsibilities.
The base compensation range for this role in the posted location is: $76,200-$203,800
Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.
The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.
These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.
It is not typical for candidates to be hired at or near the top of the posted compensation range.
In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.
Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:
Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility
Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini's discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.
Disclaimers
Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
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Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
Ref. code: 412126
Posted on: Feb 6, 2026
Experience Level: Experienced Professionals
Contract Type: Permanent
Location:
Atlanta, GA, US
Brand: Capgemini
Professional Community: Delivery Excellence
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
