Why Mayo Clinic
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans (https://jobs.mayoclinic.org/benefits/) - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.
Benefits Highlights
Medical: Multiple plan options.
Dental: Delta Dental or reimbursement account for flexible coverage.
Vision: Affordable plan with national network.
Pre-Tax Savings: HSA and FSAs for eligible expenses.
Retirement: Competitive retirement package to secure your future.
Responsibilities
The Procure to Pay Operations Coordinator works collaboratively on multi-disciplinary work groups and projects. Initiates and facilitates activities to establish and enhance financial and operational analyses, supply chain, product management, and other SCM activities and processes. Partners with Mayo departments and the Product Management Committees to review existing supply expenses and to identify supply expense reduction opportunities. Collaborates with staff within Supply Chain Management and customers to implement the identified supply expense reduction opportunities. Provides required support to the Sourcing and Contracting Team including, but not limited to, data collection, input to RFP, vendor analysis, and contract compliance/rebate payment oversight. Conducts research and analysis, benchmarking, and audits to ensure reasonableness and accuracy of information along with identifying and implementing best practices and process improvements for supply chain operations.
The Operations Coordinator - Client Exceptions is responsible for the daily management, review, and resolution of exception shipments generated through the FedEx/Intelligent Audit (IA) workflow. This role supports timely, accurate client billing and ensures that all unmatched, disputed, or audit flagged shipments are processed efficiently to maintain smooth financial operations for Supply Chain Solutions.
Key Responsibilities
Manage Daily Exception Reports: Review and process exception items within the unmatched tab of the IA 565V3 report; ensure issues are routed appropriately for client review or internal action.
Client Communication: Send exception reports to clients and respond to follow up questions, supporting accurate GL rule application and invoice resolution.
Research & Issue Resolution: Investigate shipment discrepancies (e.g., missing receipt addresses, incorrect delivery info); collaborate with FedEx, IA, and clients to resolve issues efficiently.
Support Rule Development & Coding: Assist with GL coding validation and updates by identifying trends in exception drivers and communicating needs to the Exceptions Analyst or Technology Team.
Workflow Accuracy & Timeliness: Ensure exception resolution aligns with weekly audit and invoicing cycles to prevent payment delays and reduce financial risk for SCS and clients.
During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question. Mayo Clinic will only see the final recording. The completed interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.
This vacancy is not eligible for sponsorship. We will not sponsor or transfer visas for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.
Qualifications
Bachelor's degree with a minimum of five (5) years' relevant experience in health care, supply chain logistics, finance, business, or nursing; OR, Master's degree with a minimum of two (2) years' relevant experience in health care, supply chain, logistics, finance, business, or nursing required. Certifications may be considered in lieu of experience.
Demonstrated personal computer skills, communication skills, problem solving, continuous improvement and teaming skills. Maintains a broad knowledge of Mayo clinical, financial, and administrative systems/applications and processes. Serves as a resource on department and institutional initiatives; shares knowledge with customers and colleagues. Demonstrated verbal and written communication skills. Assists with SCM continuous improvement initiatives.
Ability to work in a team-oriented environment. Must be adaptable and flexible in an ever-changing work environment. Able to handle/prioritize tasks simultaneously. Basic understanding of accounting principles. Works as a team to provide support to all departments; works with other areas of SCM to ensure exceptional customer service. Ability to manage time to meet required deadlines. Demonstrated knowledge and understanding of Commodity/Service line.
Ability to manage vendor relationships. Comprehension of customer requirements in order to provide solutions to product/service needs. Demonstrated analytical experience. Demonstrated project management skills.
Exemption Status
Exempt
Compensation Detail
$80,184.00 - 112,257.60 / year
Benefits Eligible
Yes
Schedule
Full Time
Hours/Pay Period
80
Schedule Details
Monday - Friday, 8:00 a.m. - 5:00 p.m;
Weekend Schedule
weekends as needed due to workload
International Assignment
No
Site Description
Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. (https://jobs.mayoclinic.org/alllocations)
Equal Opportunity
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" (https://www.eeoc.gov/poster) . Mayo Clinic participates in E-Verify (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
Recruiter
Tavy Smalls
Equal opportunity
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.
