Customer Success Manager Legal AI Solutions Globa

Thomson Reuters Holdings Inc • Ann Arbor, MI • 4h ago

Thomson Reuters is transforming the legal industry with unmatched legal content,expertise, and innovative AI technology. Thomson Reutersacquireda leading AI startup,Casetextin 2023 and scaled up to become one of the leading AI solution providers to law firms and corporations. As part of our transformation, we are building a world-class Customer Success organization to ensure our customers achieve their goals and unlock the full value of our solutions.

About the Role

The Customer Success Manager willengage withcustomerstounderstand their businessgoals, develop tailoredstrategiesanddrivesuccessful adoption of Thomson Reuters'legal AIsolutions.TheCustomer Success Managerwilltypically focus on a portfolio of customers, actively prioritizing customers based onadoption,healthand other key parameters.The Customer Success Managerwilluse a standard CSM playbook toproactively engagethroughout thecustomer lifecycleto grow adoption and deliver value.

In the role of Customer Success Manager, you willfocus on:

StrategicRelationships: Engage regularly withsenior executivesto understand their goals andprovidestrategic guidance, acting as their trusted advisor throughout the customer journey.

Customer Success Plan: Jointly create success plans with customers to deliver value and outcomes from Thomson Reuters's legal AI solutions.

Transform Legal Workflows with AI: Collaborate with customers toidentifytheir specific business challenges and design tailoredworkflows /use cases thatdeliver sustainedvaluefromThomson Reuters' legalAI solutions.

Change Management: Partner with customers to help gain executive sponsorship,identifychampionsand define change management strategies to help transform the work of attorneys at law firms.

Drive Adoption: Partner with customers to ensureusers are trained appropriately (leveragingTR customer education managers) and define mutual strategies to grow adoption of the TR Legal AI solutions.

Lead Executive Business Reviews:Capture value delivered to customers from TR Legal AI solutions, lead executive businessreviewsand develop the joint roadmap for success with customers.

Enhance Retention and Satisfaction: Proactively address customer needs,identifyopportunities for expansion, and develop strategies to reduce churn and drive satisfaction.

Advocate for Customer Needs: Serve as the voice of the customer by sharing feedback with internal teams, including Product and Engineering, to influence future enhancements and features.

About You

You are agreatfit for the role ofSeniorCustomer Success Manager if you have the following:

Formal legal education(JD)or substantial experience working with legal technology, attorneys, or legal professionals.

Global and Large Law experience is highly preferred.

You have5+ years ofexperience in Customer Success,Consulting with legal technology,Account Management, or a related role, with leading legal tech consulting organizations orSaaS firms.

Curiosity in technology/AI developments: Familiarity with legal technology or AI-driven platforms, with a willingness to stay ahead of advancements in legaltech.

Relationship Building: Strong interpersonal and communication skills, with a proven ability to buildtrustedrelationships and act as a strategic advisor to customers.

Customer-Centric Mindset: A proactive, personable approach to problem-solving, with a focus on delivering measurable outcomes and ensuring customer satisfaction.

Collaboration: Experience working cross-functionally with Sales, Product, Marketing, and Support teams to achieve mutual goals and enhancethe customerjourney.

LI-BS1

What's in it For You?

Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding

Similar Jobs

Customer Success Manager Legal AI Solutions

Thomson Reuters Holdings Inc • Ann Arbor, MI • 1d ago

Legal & Paralegal

1d ago

Go to Apply

Industrial Maintenance Technician

EXPRESS EMPLOYMENT PROFESSIONALS • Ann Arbor, MI • 1d ago

Legal & Paralegal

Industrial Maintenance Technician A manufacturing company in Chelsea, MI, is seeking Industrial Maintenance Technician to join their team What you'll be doing as the Industrial Maintenance Technician Perform scheduled an...

1d ago

Go to Apply

Environmental Attorney

ArentFox Schiff LLP • Ann Arbor, MI • 1w ago

Legal & Paralegal

At ArentFox Schiff, we know that diverse backgrounds produce different perspectives, richer thinking, and more creative solutions to the challenges our clients face. We hope you share that vision. Join us and take on the...

1w ago

Go to Apply

Paralegal

Robert Half • Plymouth, MI • 1w ago

Legal & Paralegal

Description We are looking for a skilled Paralegal/Legal Assistant to join our team in Plymouth, Michigan. This is a long-term contract position, providing an excellent opportunity to contribute to a dynamic legal enviro...

1w ago

Go to Apply

Industrial Client Service Leader

CDM Smith • Ann Arbor, MI • 2w ago

Legal & Paralegal

43639BR Requisition ID: 43639BR Business Unit: IND Job Description: This position can be based in any of our CDM Smith offices * CDM Smith is seeking an Industrial Client Service Leader to help further accelerate the gro...

2w ago

Go to Apply

Legal Operations AI Lead

KLATencor Corporation • Ann Arbor, MI • 2w ago

Legal & Paralegal

Company OverviewKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, w...

2w ago

Go to Apply

Industrial Maintenance Technician

Clean Tech Recycling • Dundee, MI • 2w ago

Legal & Paralegal

::: {automation-id="requisitionId"} REQ22549 ::: ::: {automation-id="jobPostingDescription"} Industrial Maintenance Technician Location: Dundee, MI Pay Rate: $24--$28/hour (based on experience) Shift: 3-2-2-3 schedule (3...

2w ago

Go to Apply

Legal Assistant I

Roush Enterprises • Livonia, MI • 2w ago

Legal & Paralegal

At Roush, we fuse technology and engineering to provide product development solutions to customers in a diverse range of industries. Widely recognized for providing engineering, testing, proto@type, and manufacturing ser...

2w ago

Go to Apply

Associate General Counsel

University of Michigan • Ann Arbor, MI • 2w ago

Legal & Paralegal

Associate General Counsel Apply Now How to Apply Interested candidates should submit a resume in Microsoft Word format addressed to: Michael Sachs Partner - In-House Counsel Recruiting [email protected] Tyler Myers Direc...

2w ago

Go to Apply

Material Handler - Industrial Distribution

Exotic Automation & Supply • New Hudson, MI • 2w ago

Legal & Paralegal

Hours Required Monday - Friday 8:30 AM - 5:00 PM Who You Are: You show up ready to work and take ownership of your responsibilities. You appreciate clear processes and safety standards, and work well both independently a...

2w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.