Senior Operations Manager
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Senior Operations Manager
Salary
$70,000.00 - $85,000.00 Annually
Location
Jacksonville, FL
Job Type
Appointed Employee
Job Number
2026-06969
Department
OFFICE OF ADMINISTRATIVE SERVICES
Opening Date
02/06/2026
Closing Date
2/13/2026 11:59 PM Eastern
Description
Benefits
Questions
Job Description
Are you looking for a position with a work/life balance? Do you want to earn four weeks off during your first year of employment? Do you want low and no cost health insurance options? If you answered yes to any of these questions, you need to complete your application now. Work for the city you love!!!
Animal Care and Protective Services is actively seeking a Senior Operations Manager.
Did you know as a City of Jacksonville employee, you would also have 12 paid holidays and a personal leave day as well? In addition, to health insurance, dental, vision, life insurance and flexible spending plans are also available. City of Jacksonville employees are also eligible for Federal Student Loan Forgiveness after 10 years of public service and on-time payments.
This position reports to the Chief of Animal Care and Protective Services and is responsible for assisting in the overall direction, coordination, and administration of Animal Care and Protective Services (ACPS). Work involves direct oversight of the shelter's operational divisions, including Animal Services, and the Shelter Medical staff, as well as assisting with Internal and External programs as needed. This position plays a role in ensuring consistent execution of policies, effective communication across divisions, and alignment with the City's mission to protect animals, serve the community, and promote lifesaving outcomes. The position provides day-to-day operational leadership, supervises management staff, and acts on behalf of the Chief of Animal Care & Protective Services in their absence.
Examples of Work
Provides direct supervision to the Animal Services Division, Internal Animal Programs Manager, and External Animal Programs Manager.
Coordinates and aligns departmental goals to ensure consistent communication, operational efficiency, and mission-driven outcomes.
Oversees the delivery of animal field services and shelter medical programs
Assist with Internal and External Animal programs as needed. Ensures compliance with local, state, and federal animal welfare regulations, as well as City ordinances and policies.
Collaborates with the Administrative Programs Manager to ensure accurate data reporting, public communications, and technology support across divisions.
Assist the Animal Services Officer Supervisor to develop and recommend new or revised animal services field and dispatch programs, policies, goals, and objectives to ensure the highest level of efficiency and customer satisfaction.
Assist the Veterinarians and Veterinary Technician Supervisor to update and review ACPS medical protocols, such as vaccine protocols, medical and surgical treatments/procedures, feeding and cleaning methods as well implement infectious disease control.
Assists the Chief in developing and implementing strategic plans, operational policies, and standard procedures.
Manages daily shelter operations, identifies cross-departmental challenges, and facilitates problem resolution.
Provides leadership, coaching, and professional development to management and supervisory staff.
Oversees the preparation of performance metrics, operational reports, and budget recommendations.
Serves as Acting Chief in the absence of the Chief of Animal Care & Protective Services.
Coordinates with external partners, rescue organizations, and government agencies to enhance community collaboration and animal welfare outcomes.
Ensures consistent, compassionate, and equitable enforcement of animal care and protection standards.
Represents the department at City meetings, community events, and professional forums.
Promotes a positive, collaborative work culture emphasizing accountability, communication, and teamwork.
Performs related work as required.
Open Requirements/Supplemental Information
Five (5) years of education and/or professional experience in animal welfare, public administration, or a related field, which includes at least two (2) years of supervisory or management experience in a non-profit or municipal animal shelter is required.
Animal Control and/or Shelter Medicine experience is preferred.
A bachelor's degree in Public Administration , Business Management, Animal Science, or a related field is preferred.
A FULLY COMPLETED ONLINE APPLICATION IS REQUIRED. Apply at www. (http://www.coj.net/) jacksonville.gov . Work history is required for all employment/volunteer work in which qualifications are being based. When meeting/basing qualifications on education, a copy of your college transcript, with your social blacked out, is required with your application. Transcripts do not need to be official, but must state your name, the school's name, classes taken, grades received, @type of degree, and date degree was conferred.
The application system works best with Google Chrome or Edge with Chromium web browsers. Please try to apply using one of these browsers. Be sure to add coj.net to your safe senders list to ensure you receive email notifications. You may also track the status of your application and see notifications by logging into your account.
Certain servicemembers and veterans, and the spouses and the family members of such service members and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in employment and are encouraged to apply for positions being filled.
If claiming veteran's preference, you must attach a DD-214 (Member Form-4 copy) or military discharge papers, or equivalent certification from the Department of Veterans Affairs listing military status, dates of service and character of discharge. You must also attach the Veterans Preference Certification Form and if applicable, the additional forms as noted here: http://www.coj.net/departments/employee-services/veterans-preference
If a candidate believes he or she was not afforded veteran's preference, he or she may file a written complaint, within 60 calendar days upon receipt of notification of the hiring decision, requesting an investigation to:
Florida Department of Veterans Affairs
Attention: Veterans' Preference Coordinator
11351 Ulmerton Road, Suite 311-K
Largo, FL 33778-1630
Email: VeteransPreference@fdva.state.fl.us
The City of Jacksonville provides a wide array of benefits to meet the diverse needs of our employees. Our comprehensive benefit programs include medical, dental and vision plans; life insurance coverage for you and your dependents; flexible spending plans for medical reimbursement, dependent care, parking, and transit expenses; an employee assistance program for you and your dependents; a 457(b) tax-deferred compensation plan to supplement your retirement, and a ROTH IRA plan. We also provide an extensive wellness program that includes a health intervention program if qualified, lunch and learns, health fairs, and discounted gym memberships. Please visit the Employee Benefits website for details on all the plans we offer.
www.coj.net/benefits
01
Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Copying and pasting your resume or stating "see resume" does NOT fulfill the requirements of the question. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and certify that your responses can be verified from information included within the application?
Yes
No
02
Are you authorized to work in the United States without sponsorship from the City of Jacksonville either now or in the future?
Yes
No
03
The budgeted annual salary for this position is $70,000.00 - $85,000.00 . This is not negotiable. If selected, would you be willing to accept this position at this salary?
Yes
No
04
A bachelor's degree in Public Administration, Business Management, Animal Science, or a related field is preferred. Do you have a bachelors' degree or higher from an accredited college or university? If yes, you MUST attach your college transcript to your application.
Yes
No
05
If you have a degree, indicate which degree you have and include any major/minor. If basing qualifications on education, a copy of your college transcript is required with your application.
06
Part-Time and volunteer work experience may be considered if an applicant has worked/volunteered 20 hours per week or more. The complete work history, including number of hours worked per week, must be included in your application if you would like this experience to be considered.
I have read the above statement and understand what is required.
07
Do you have five (5) years of education and/or professional experience in animal welfare, public administration, or a related field?
Yes
No
08
Provide a detailed description (at least 3-4 complete sentences) of your experience.
09
Indicate the organization(s) you worked for where you gained this experience.
10
If you answered "yes" to question #7, it is required that you have at least two (2) years of supervisory or management experience in a non-profit or municipal animal shelter. Do you have this experience?
Yes
No
11
Provide a detailed description (at least 3-4 complete sentences) of your experience.
12
Indicate the organization(s) you worked for where you gained this experience.
13
Animal Control and/or Shelter Medicine experience is preferred. Do you have such experience?
Yes
No
14
Provide a detailed description (at least 3-4 complete sentences) of your experience.
15
Indicate the organization(s) you worked for where you gained this experience.
16
If you are requesting veterans preference, you MUST download the appropriate state of Florida form (even if you don't live in Florida) and attach it to your application. FAILURE TO DO SO WILL DELAY YOUR VETERANS PREFERENCE STATUS. Please download the forms at http://www.coj.net/departments/employee-services/veterans-preference
Yes, I am claiming veterans preference and I understand that I MUST download the appropriate form and attach it to my application.
No, I am not claiming veterans preference and this does not apply to me.
17
If basing qualifications on education, a copy of your college transcript is required with your application. College transcripts do not need to be official, but must state your name, the name of the school, @type of degree, classes taken, grades received and date degree was conferred. NOTE: A copy of your diploma does not meet this requirement. Transcripts from colleges outside of the U.S. must be converted to U.S. Standards. If required documents are not provided your application will be considered incomplete and may result in disqualification from the selection process.
I have read the above statement and understand what is required.
Required Question
Employer
City of Jacksonville
Address
117 W. Duval St. Suite 100 Jacksonville, Florida, 32202
Website
http://www.coj.net/departments/employee-services.aspx
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