Feedback Operations Program Manager, gTech Users and Products
corporatefare_ Google place Boulder, CO, USA
Mid
Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.
infooutline_
XThe application window will be open until at least February 13, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.
Minimum qualifications:
Bachelor's degree or equivalent practical experience.
8 years of experience in a project management or a customer-facing role.
Preferred qualifications:
Experience in operational excellence (e.g., Lean, Six Sigma), or leading technology improvement projects.
Ability to manage multiple, time-sensitive projects with engaged priorities and multiple stakeholders.
Ability to work independently to drive projects to completion with high attention to detail.
Ability to draw insights from data and manage recommended actions.
Excellent leadership, problem-solving, strategic, and investigative skills.
About the job
In gTech Users and Products (gUP), our mission is to advocate for Google's users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).
Feedback Operations (FBO) transforms user feedback reports annually into actionable insights that directly shape Google products. Through a powerful synergy of machine learning and human expertise, we pinpoint critical trends and issues, ensuring user feedback drives data-informed decisions and user experience. We deliver accurate, reliable insights at scale, fundamentally informing product roadmaps and accelerating innovation.
In this role, you will work at the strategic and operational levels, helping to drive business outcomes across several strategic initiatives, while overseeing streamlined operations. You will collaborate with the Vendor Manager and Product Support Managers to prioritize work across product lifecycle needs, deliver actionable insights, and incubate new services. You will collaborate with the vendor team leads to co-design processes, pilots, metrics, and deliverables in optimizing program performance. You will also gain exposure to coordinating teams and leaders in gUP by supporting goals and strategy development and change management efforts.
Google creates products and services that make the world a better place, and gTech's role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers' complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out ourvideo (https://www.youtube.com/watch?v=HcjR6ZngQcw) .
The US base salary range for this full-time position is $137,000-$200,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more aboutbenefits at Google (https://careers.google.com/benefits/) .
Responsibilities
Serve as a primary interface for product support managers seeking to leverage in-product user feedback to inform and influence Google's product teams. Guide the process and information architecture design to support product engineering, design, and market development decision-making.
Design and deliver new feedback analysis and insight initiatives through a large vendor team. Collaborate with the vendor manager to ensure quality of outputs through oversight, measurement, validation, reporting, and actions.
Drive operational efficiencies through process and resourcing improvements.
Leverage data to advocate for and pilot technology solutions that enable data-driven operation.
Assist in charting a goal for service expansion and modernization and deliver against a long-term roadmap.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) .
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See alsoGoogle's EEO Policy (https://www.google.com/about/careers/applications/eeo/) ,Know your rights: workplace discrimination is illegal (https://careers.google.com/jobs/dist/legal/EEOC\KnowYourRights\10_20.pdf) ,Belonging at Google (https://about.google/belonging/) , andHow we hire (https://careers.google.com/how-we-hire/) .
If you have a need that requires accommodation, please let us know by completing ourAccommodations for Applicants form (https://goo.gl/forms/aBt6Pu71i1kzpLHe2) .
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also https://careers.google.com/eeo/ and https://careers.google.com/jobs/dist/legal/OFCCPEEOPost.pdf If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: https://goo.gl/forms/aBt6Pu71i1kzpLHe2.
