Summary The incumbent serves as a Medical Management Specialist for the ACOS/Extended Care providing logistical and administrative support in the management of Extended Care Service clinical and academic programs. Incumbent works at two-divisional teaching hospital affiliated with the University of Kentucky (UK) Medical Center at the U.S. Department of Veteran Affairs (VA) Medical Center, Lexington, Kentucky. Responsibilities Duties include, but may not be limited to the following: Interprets administrative policies, develop and implement local policies, and define administrative requirements. Administrates oversight to Extended Care staff and leadership. Hears and resolves complaints. Coordinates and monitors functions of the administrative services. Identifies and defining both long and short term planning and keeps the ACOS advised of internal and external expectations and assists in development of strategies for compliance. Coordinates with Human Resources for recruitment of physicians, nurse practitioners, physician assistants, and office personnel. Facilitates credentialing of providers, works with Chief of Staff office and medical staff coordinators to ensure licensure and privileges are current. Coordinates with Human Resources for the interview process for the service. Communicates with staff and approval of leave requests, time card certification. Develops and maintain organizational and functional charts. Investigate, discuss and respond to employee grievances and dissatisfactions in order to resolve conflicts. Develops processes and procedures to streamline administrative activities, Gathers, assembles, analyzes data, develops conclusions, and devises solutions for complex functions and work processes. Serves and performance measure data mining expert and monitors performance activities, compiles reports, and provides feedback to staff. Other Duties as assigned Work Schedule: Monday - Friday, 8:00am - 4:30pm Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Medical Management Specialist/PD080730 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO):Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/17/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-9. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-9 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Knowledge of qualitative and quantitative techniques and assessment tools for analyzing and measuring the effectiveness, efficiency, and productivity of administrative and technical programs, along with knowledge of the mission, organization, and work processes of Service programs, processes and operations. Knowledge of effective conflict resolution and customer recovery principles. Knowledge of patient rights and responsibilities. Knowledge of customer service principles and practices as they apply specifically to healthcare. Knowledge of budgeting, planning and facility development principles and practices. Ability to gather and assemble data, analyze data, develop conclusions and devise solutions. Working Knowledge of Human Resource management principles including recruitment, retention and disciplinary action for GS employees as well as physician and nurse practitioners. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed a Ph.D. or equivalent doctoral degree, or 3 full years of progressively higher-level graduate education leading to such a degree, or an LL.M. in a field related to this position. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond graduate level education (in excess of the first two years or 36 semester hours) and specialized experience to meet total experience requirements. You will be rated on the following Competencies for this position: Administration and Management Communications Organizational Performance Analysis Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: This position requires the incumbent to have the ability to commute to work daily, be physically able to ride long distances while traveling to all Lexington VA Healthcare System facilities, and the ability to be in a seated position at a workstation for long periods of time. The incumbent will be required to routinely walk long distances throughout the facility and must by capable of occasionally lifting 25 pounds or less. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
