Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
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Job Description:
At Regions, the Enterprise Operations Optimization Manager is responsible for elevating enterprise performance by redesigning processes, optimizing workforce strategies, and deploying advanced technologies that strengthen efficiency, operational performance, workforce management, and customer experience. This position leads large-scale operational modernization across multiple enterprise operations functions.
Primary Responsibilities
Oversees workforce management, capacity planning, and resource optimization for large-scale front-line and back-office organizations
Breaks down organizational silos and drives a unified operating model across business units
Architects and executes multi-year transformation roadmaps, including AI/ML (artificial intelligence/machine learning) adoption, automation, workflow redesign, and modernization of legacy systems
Partners in the implementation of enterprise platforms and performance tools to advance efficiencies
Drives automation initiatives that reduce manual effort, improve accuracy, and strengthen risk and control environments
Builds and scales enterprise reporting ecosystems, including KPI/KRI (Key Performance Indicators / Key Risk Indicators) dashboards, workforce forecasting models, and automated insights platforms
Establishes data foundations that enable AI-driven insights and reduce reliance on manual reporting
Partners with senior executives across Technology, Finance, Risk, Legal, and Operations to align priorities and deliver enterprise outcomes
Manages vendor strategy and contingent resourcing strategy to optimize cost and performance
This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.
This position is incentive eligible.
This is a single incumbent position **.
Requirements**
Fifteen (15) years of senior leadership experience in operations, transformation, fraud, risk, enterprise strategy or related experience
Experience in workforce management, capacity planning, and contingent workforce operations oversight
Experience with digital transformation, AI/ML, automation, and enterprise technology roadmaps
Experience utilizing data analytics, forecasting, reporting, and performance management
Experience leading large, operational teams (500+ employees)
Certifications/Licensures
Six Sigma Black Belt or equivalent process improvement certification
Preferences
Experience in financial services, banking, insurance, or other highly regulated industries
Background in payment processing, cash management, fraud operations, claims, and banking operations
Experience managing BPO (Business Process Outsourcing) / vendor relationships and global delivery models
Executive-level communication skills with a track record of influencing C-suite and board-level stakeholders
Skills and Competencies
Ability to be a change agent with strong execution discipline
Ability to build high-performing and inclusive teams
Ability to make data-driven decisions
Demonstrated ability to be a visionary, enterprise-minded operator
Demonstrated ability to deliver significant hard-dollar savings through operational improvements and automation
Demonstrated ability to effectively engage project teams and leadership within a corporate setting
Effective communication and stakeholder engagement
Excellent planning and organizational skills
Exceptional cross-functional collaborator
Strategic thinker with hands-on operational depth
Strong leadership and mentoring capabilities
Work Arrangement:
This is not a remote position . A minimum of 3 days is required in the office.
Location:
Primary location preference is Birmingham, AL . We will also consider candidates based in Charlotte, NC or Atlanta, GA .
Travel:
Position may require up to 25% travel .
Position Type
Full time
Compensation Details
Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.
The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.
Job Range Target:
Minimum:
$173,059.00 USD
Median:
$228,610.00 USD
Incentive Pay Plans:
This role is eligible to participate in the annual discretionary incentive plan. Employees are eligible to receive a discretionary award based on individual, business, and/or company performance.Opportunity to participate in the Long Term Incentive Plan.
Benefits Information
Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. (https://www.regions.com/about-regions/benefits/benefits-eligibility) Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.
Paid Vacation/Sick Time
401K with Company Match
Medical, Dental and Vision Benefits
Disability Benefits
Health Savings Account
Flexible Spending Account
Life Insurance
Parental Leave
Employee Assistance Program
Associate Volunteer Program
Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please click or copy the link below to your browser.
https://www.regions.com/about-regions/welcome-portal/benefits
Location Details
Riverchase Operations Center
Location:
Hoover, Alabama
Equal Opportunity Employer/including Disabled/Veterans
Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.
