The application window is expected to close on: 03/01/2026
Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received .
Meet the Team
Who You'll Work With
The Customer Experience (CX) organization has evolved to a vision of "delivering the best customer experience in the industry that accelerates success for our customers and profitable growth for Cisco and our partners"
With 200+ successful acquisition integrations, Cisco is recognized as an Acquisition Integration industry leader. You will join a world-class and high-performing team that focuses on ensuring that employees joining Cisco has the best possible experience transitioning to Cisco and becoming highly productive employees in their roles at Cisco.
In this role you'll work with Cisco peers from other cross-functional M&A and acquisition integration teams. You will engage with senior leaders, and lead team members from different functions within Customer Experience. Your CX M&A Integration colleagues are members of an experienced, savvy, close-knit team that thrives on the dynamic nature of the work and is passionate about helping acquired businesses succeed after joining Cisco and CX.
Your Impact
As a Customer Experience Acquisition Integration Lead, you will directly lead and manage planning, execution, integration, and organizational activities related to acquisitions and Divestitures for Customer Experience.
You will partner with senior Cisco and Customer Experience leaders and cross-functional teams to define the programs' value foundations, and lead-related operational diligence, and then build and operationalize risk management plans. Finally, you will co-own value delivery plans for Cisco and Customer Experience acquisitions and directly lead the team members who deliver the integration elements of those plans, ensuring favorable returns on the investments Cisco makes on behalf of its shareholders.
Minimum Qualifications
10+ years of relevant work with increasing responsibility.
You have the ability to lead meetings with partners, foster trust at all levels and move forward key tasks and escalate significant process bottlenecks
You are a high-energy performer who strives to solve complex problems and is capable of driving long-lasting change. You naturally build relationships and quickly gain the trust of others.
You're business-focused, and very effective at leading leaders and team members at every level through some of the most difficult business challenges they will encounter. You enjoy a fast pace, do not shy away from ambiguity and have a strong desire to shape the success of Cisco through integrating newly acquired companies.
You have excellent skills in communication, facilitation, and developing and delivering executive-level presentations.
Experience developing roadmaps, program and project plans, tailored to various deal structures, within the framework of Customer Experience's integration methodology
You can represent your organization while working cross-functionally with Sales, Legal, Partner Organization, Marketing, Product & Technology, Operations, Human Resources, IT and the BU.
Preferred Qualifications
Experience with Customer Experience functions in large tech organizations, Customer Success, Renewals, Technical Services and Services a plus.
PMP certification a plus.
High interest in M&A practice.
Bachelor's degree (MBA preferred but not required)
Why Cisco?
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Message to applicants applying to work in the U.S. and/or Canada:
The starting salary range posted for this position is $174,000.00 to $232,100.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.
Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.
U.S. employees are eligible for paid time away as described below, subject to Cisco's policies:
10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and
Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
The applicable full salary ranges for this position, by specific state, are listed below:
New York City Metro Area:
$174,000.00 - $273,900.00
Non-Metro New York state & Washington state:
$161,100.00 - $235,300.00
For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.
** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
