26-100 Technology Specialist (Information Technology Generalist 1)

West Chester University • West Chester, PA • 6h ago

Position Summary

Join a vibrant campus community whose excellence is reflected in its diversity and student success. West Chester University of Pennsylvania's Office of Academic Enterprise Services invites applicants for the position of Technology Specialist.

The shift available is Monday to Friday 8:00 a.m. -- 4:30 p.m.

West Chester University, a member of the Pennsylvania State System of Higher Education, is a public, comprehensive institution committed to offering high-quality undergraduate education, selected post-baccalaureate and graduate programs, and a variety of educational and cultural resources for its students, alumni, and citizens of southeastern Pennsylvania. We are a community of educators dedicated to developing graduates who succeed personally and professionally and contribute to the common good.

WCU proudly offers a positive and purposeful work environment; comprehensive employee benefits including health, vision, and dental insurance along with many wellness programs; a commitment to work-life balance including generous paid vacation, paid sick time, military leave and paid time off for most major holidays; and a University mission to support employee personal and professional growth including a tuition waiver for self and family members, training and development, and advancement opportunities.

As a key Academic Enterprise Services team contributor, the Technology Specialist serves as the first point of contact for system issue triage; works independently to provide analysis of user reported problems; assists student, faculty and staff users to resolve issues; provide exceptional service across the campus community.

The ideal candidate will demonstrate customer service experience, experience diagnosing and resolving problems in response to customer reported incidents; experience working with diagnostic utility programs used to troubleshoot; the ability to effectively communicate with diverse constituents; and the ability to maintain technical knowledge and keep up with rapid changes in technology.

Responsibilities include:*

Collaborate with end-users and systems analysts regarding university reporting and data needs

Work with clients in developing functional specifications to meet their needs

Create and update technical and functional documentation for team and university use

Develop, test and implement changes to Enterprise Applications, including SIS, document management, and CRM

Create and maintain external source interface data/reports including SAT score processing

Monitor system functions and process to identify and resolve errors

Provide system users with data extracts, queries and reports using database tools including military reports and other ad hoc reporting requests

Partner with team and division members to discover and utilize professional development opportunities

Monitor incoming requests and processes

Update technical, business process, and security documentation

Coordinate project processes and update project documentation and communications

Escalate critical and time-sensitive issues appropriately

Maintain detailed work notes for troubleshooting procedures

Perform other duties as assigned

Minimum Qualifications

One year as an Information Technology Trainee or Information Technology Technician:

OR

One year of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services, and an associate's degree in any information technology field; OR

Three years of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services;OR

An equivalent combination of experience and training

Required Knowledge, Skills, and Abilities:

Knowledge of information technology concepts and practices

Knowledge of the component parts of personal computers, peripherals, servers, and their associated functionality

Knowledge of the functions and capabilities of hardware and software

Knowledge of troubleshooting techniques

Knowledge of the use and interpretation of diagnostic utility programs used in troubleshooting problems

Knowledge of networking concepts

Knowledge of application development concepts

Knowledge of database concepts

Knowledge of web development concepts

Knowledge of the principles of information technology project management

Knowledge of information technology security principles

Knowledge of research principles and techniques to identify business requirements and solutions to problems

Knowledge of hardware and software testing methods

Knowledge of the principles and techniques of information technology documentation

Knowledge of information technology systems performance monitoring techniques

Ability to analyze business processes to identify functional requirements

Ability to read and interpret technical materials such as specifications, technical manuals, and other project documentation

Ability to identify correct logic relationships and statements

Ability to analyze information in order to diagnose and troubleshoot technical problems

Ability to communicate effectively orally

Ability to communicate effectively in writing

Ability to establish and maintain effective working relationships

Preferred Qualifications

Customer service experience

Experience using higher Education Software (Ellucian Banner Products, Slate CRM, OnBase, etc)

Experience using Knowledge of Service Desk Systems (ServiceNow, Remedy, Service Desk Plus)

Special Instructions

Salary and benefits are dictated by the American Federation of State, County, and Municipal Employees (AFSCME) Collective Bargaining Agreement.

This is a hybrid position.

Candidates should apply online at https://www.schooljobs.com/careers/wcupa.

A resume and cover letter are required to be uploaded to the application to be considered for the position. References will be collected upon request from the hiring manager.

Applicants must successfully complete the interview process to be considered as a finalist.

All offers of employment are subject to and contingent upon satisfactory completion of all pre-employment background checks.

Developing and sustaining a diverse faculty and staff advance West Chester University's educational mission. West Chester University is an Affirmative A

Go to Apply

Mechanical Engineer Intern/Co-op Summer 2026 - Energy Solutions

CMTA, Inc • Media, PA • 8h ago

IT & Engineering

8h ago

Go to Apply

Mechanical Manufacturing Engineer

Qnity • Newark, DE • 8h ago

IT & Engineering

Are you looking to power the next leap in the exciting world of advanced electronics? Do you want to help solve problems that drive success in the rapidly evolving technology and connectivity landscape? Then bring your p...

8h ago

Go to Apply

Adobe Workfront Fusion Sr Developer

Capgemini • Malvern, PA • 1d ago

IT & Engineering

Adobe Workfront Fusion Sr Developer Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by?a collaborative community...

1d ago

Go to Apply

Software Engineer

Globus Medical, Inc. • Audubon, PA • 1d ago

IT & Engineering

At Globus Medical, we move with a sense of urgency to deliver innovations that improve the quality of life of patients with musculoskeletal disorders. Our team is inspired by the needs of these patients, and the surgeons...

1d ago

Go to Apply

Software Engineer

Lockheed Martin • King Of Prussia, PA • 1d ago

IT & Engineering

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.