Hotel Director of Operations

AT&T Hotel & Conference Center • Austin, TX • 4h ago

The Director of Operations (Hotel) will coordinate and oversee all aspects of the rooms division as well as Loss Prevention, and Custodial department (Rowling Hall) in order to obtain maximum efficiency and economy of operations and maximize its full potential with a balanced focus on people, service, and profit.

ESSENTIAL FUNCTIONS

Direct the activities of key guest contact departments by giving guidance, leadership and instruction to department heads. Overall budget approval authority for rooms division departments.

Direct the activities of key back-of-the-house departments including Loss Prevention.

Responsible for all facets of outside third-party inspections with Operational Excellence as related to Housekeeping and Front Office, including execution, correction, training and follow-up

Responsible for the entire UNIFOCUS process to include communication of results and report distribution

Monitor/inspect daily areas of responsibility - to ensure services, products, performance, and conference center environment are of the highest quality

Schedules and follow up on guest room, public space and restroom inspections.

Approves work schedules in Housekeeping, Front Office and Loss Prevention - reviewing the productivity of those departments to coordinate payroll expense with realized revenue dollars.

Reviews the performance of direct-report managers and supervisors and makes recommendations regarding wage increases.

Reports accurate daily financial information to appropriate individuals

Supervise the process of fire drills

Approve all purchase orders to ensure efficient use of budgeted dollars and guest/associate satisfaction.

Monitors systems' accuracy for the proper control of supplies and expenses.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by management based upon the particular requirements of the company.

Contribute to the development of the Rooms' marketing plan and annual budget

Maintain an organized and clean work area and conference center environment

Provide operational assistance at the Front Desk

All other reasonable requests as required

Key Responsibilities:

Formulates budgets and plans for respective departments

Maintains and implements standards of quality in all areas, guest-facing and operationally (BOH)

Ensures compliance with all programs and policies, including audits and trainings

Mandatory Qualifications:

College or University Degree (Associates' or Bachelor's) is required

Must have experience with OPERA

At least five years of hotel leadership experience, leading and managing operations related to Front Office, Housekeeping, and Loss Prevention

Driver of its departments' P&L and must have extensive third-party contract-managed service experience

Strong leadership and effective communication skills

Must have experience with Employee Engagement and building collaborative teams

The Benefits working at AT&T Hotel and Conference Center and FLIK/Compass:

Paid Vacation Days

Annual Merit Increases

13 Paid Holidays starting day 1

Ride the Bus for Free with UT Proximity Card

Free Daily Shift Meals- yum!

Lockers & Locker Rooms with Showers

Discounted Monthly UT Garage Parking at Rowling Hall Garage (for non-UT students)

Discount Gift Shop offerings

We are owned by UT Austin and managed by Compass Group North America, a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. EOE & AA Employer M/F/D/V.

AT&T Hotel and Conference Center participates in E-Verify. Applicants must have valid and legal work authorization in the United States.

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