Sr. Field Service Technician

Latitude Inc • Chester, MD • 1h ago

Position Summary

The Senior Field Service Technician is responsible for commissioning, installing, troubleshooting, repairing, and testing industrial equipment at customer sites and in-house. This hands-on role supports equipment wiring, system testing, research and development activities, and technical documentation. The position works closely with Engineering to support new applications and equipment while ensuring a high level of customer satisfaction. Once trained, the technician operates with minimal supervision and provides advanced technical support in both domestic and international field service environments.

Key Duties and Responsibilities

Perform high- and low-voltage equipment wiring, including PLC wiring, both in-house and in the field

Apply advanced wiring techniques such as cutting, terminating, soldering, and crimping, with proper selection of wire and cable types

Read and interpret electrical schematics and mechanical drawings

Troubleshoot, diagnose, repair, and test industrial equipment and subsystems

Commission and install equipment at customer sites

Travel to domestic and international customer locations to provide installation, service, and technical support

Communicate professionally with customers, providing clear guidance and technical explanations

Train customers on proper equipment operation and basic troubleshooting

Provide remote technical support using desktop and communication tools

Document technical issues, solutions, and service activities accurately and in a timely manner

Prepare detailed field service reports and procedural documentation

Support the rollout of new applications and equipment in collaboration with engineering teams

Adhere to all safety policies, procedures, and quality standards

Identify potential service opportunities, including preventative maintenance needs

Participate in after-hours, on-call, and 24/7 service support as required

Assist in mentoring and supporting less experienced technical staff

Perform other duties as assigned

Minimum Qualifications

Technical Skills and Experience:

Demonstrated experience with industrial equipment wiring, electrical schematics, and electrical measurement instruments

Strong troubleshooting skills with the ability to resolve complex technical issues

Experience operating independently after training

Proficiency with hand tools, power tools, and electrical test equipment

Experience using remote desktop applications

Strong computer skills, including Microsoft Word, Excel, Outlook, and general software applications

Physical and Travel Requirements:

Ability to lift up to 75 pounds

Ability to install subsystems into process equipment and make mechanical and electrical adjustments

Ability to work in confined spaces

Valid driver’s license

Valid passport or ability to obtain one immediately

Availability for frequent domestic and international travel, often with minimal notice

Ability to be on call and provide 24/7 service support

Communication and Professional Skills:

Outstanding written and verbal communication skills

Strong interpersonal skills and customer-facing professionalism

High attention to detail and strong problem-solving and decision-making abilities

Preferred / Additional Qualifications:

Five to eight or more years of experience servicing and troubleshooting industrial equipment

Technical certifications or formal technical training

Willingness to pursue additional training and certifications

Leadership and team-building capabilities

Self-motivated, highly organized, and adaptable to rapidly changing priorities

$70,000 - $90,000 a year

Go to Apply

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