Hotel Housekeeping Coordinator

Treasure Island Resort & Casino • Welch, MN • 14h ago

Description

Pay Rate: $17.00 an hour with $2.00 an hour additional shift differential on Saturday and Sunday

SUMMARY:

To provide day to day coordination of events within the housekeeping department, while maintaining a high level of guest service as described in your department's guest service standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Advise Supervisors and Room Inspectors of room vacancies

Track and follow up on performance reviews, counselings and attendance logs

Track and follow-up on lost and found items

Perform general office duties, including but not limited to sorting / distributing mail, answering incoming calls, following up with the messaging system, and maintaining the filing system

Perform housekeeping duties, including but not limited to, ordering supplies, organizing closets, performing monthly room inspections, completing payroll and incentive reports, maintaining monthly linen and supply inventory, maintaining the GEMS system/service calls, and maintaining shift reports as needed.

Maintain all training, training materials and policy and procedure manuals

Communicate effectively and timely with supervisors and managers as necessary.

Assist other staff with daily tasks, including cleaning hotel rooms, as needed

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES

Knowledge and Certification

Required:

High School Diploma/GED or equivalent experience

1 year office administration experience

Proven knowledge of office equipment and practices

Proven phone skills

Skills

Required:

Accurate and detail-oriented

Highly organized and ability to adapt quickly to changing priorities

Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows

Excellent written, verbal and interpersonal communication skills

Excellent problem solving skills

Proven to accurately @type 40 WPM

Strong conflict resolution skills

Abilities

Required:

Ability to work fast and efficiently

Ability to follow established dress code policies and practice good personal hygiene

Ability to interact with guests, coworkers and management in a professional and courteous manner

Ability to serve both internal and external customers

Ability to speak in a clear, concise and pleasant voice

Ability to remain focused for extended periods of time

Ability to answer a multi-line phone system in a professional and courteous manner

REQUIRED TRAINING

Treasure Island guest service training

Any position-related training as determined by department manager

PHYSICAL DEMANDS

Must be able to walk, stand or sit for long periods throughout the day

Must have a good sense of balance, and be able to bend and kneel and stoop

Must be able to reach and twist routinely

Must be able to push, pull and grasp objects routinely

Must have the ability to independently lift up to 25 pounds occasionally

Must be able to perform repetitive hand and wrist motions

Must have good eye hand coordination

WORKING ENVIRONMENT

Work is performed in the laundry area, which includes exposure to cleaning chemicals and fumes, cigarette fumes and extreme heat; May have to go onto the gaming floor, which has flashing lights, frequent loud noises and cigarette smoke

Must be able to work in cramped, tight quarters

Must be willing to work a flexible schedule including all shifts, weekends and holidays

Extensive computer use

Occasionally overtime may be required

Occasionally must deal with angry or hostile individuals

High volume direct public contact

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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