Operations Manager

Highgate Hotels, LP • Woodbury, NJ • 3h ago

Operations ManagerRequisition ID2026-74382CategoryOperationsJob LocationUS-NJ-DeptfordPropertyResidence Inn DeptfordCompensation MinimumUSD $45,000.00/Yr.Compensation MaximumUSD $55,000.00/Yr.Compensation TypeYearlyHighgate HotelsHighgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.comLocationResidence Inn Deptford1154 North Hurffville RoadDeptford, NJ 08096OverviewThe Operations Manager is responsible for planning and directing operations to improve productivity and efficiency.Responsibilities- Provide strong lobby presence to assist front desk agents and guest- Provide all aspects of shift coverage in F&B operations as needed- Balance the hotel room @type inventory- Ensure all areas of the lobby, Mezzanine level and F&B operations are functioning to Paramount standards (e.g. cleanliness, guest only in authorized areas, bathroom cleanliness, outdoor cleanliness and conditions, elevator cleanliness and functionality, Signage standards)- Monitor and action Nor 1 upsell program- Handle guest's special requests and customer complaints during shift.- Perform all other front desk duties and responsibilities.- Investigate and handle complaints, disturbances, emergencies, etc. during shift- Manage Employee Payroll, track attendance ADP, time edits, and conduct call-arounds for OT as needed- Coach, train, counsel hourly associates and administer discipline as needed- Perform some Night Audit functions, able to review all Night Audit related functions and able to produce Night Audit reports.- Prepare, copy, and distribute reports as required.- Handle special guest requests.- Attend and contribute to periodic meetings to maintain favorable working relationships among employees and promote maximum morale, productivity, and efficiency.- Attend all hotel required meetings and trainings.- Participate in M.O.D. coverage as required.Qualifications- At least 5 years of progressive experience in a hotel or related field; or a 2-year college degree and a minimum of 3 years of progressive experience in a related field; or a 4-year degree and a minimum of 1 year of progressive experience in a related field.- Previous supervisory responsibilities- Must be proficient in Windows, Company approved spreadsheets and word processing.- Long hours sometimes required.- Sedentary work, exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.- Must be able to multitask and prioritize departmental functions to meet deadlines.- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.- Maintain re

Similar Jobs

ERP Project Manager

Flynn & O'Hara Uniforms • Philadelphia, PA • 1h ago

Management & Administrative

10905 Dutton Road, Philadelphia, PA, USA | Information Technology (IT) | Full Time | Comprehensive health coverage (medical, dental, and vision), Health Savings Account (HSA) with employer contributions , 401(k) retireme...

1h ago

Go to Apply

Associate Configuration Management Analyst

ASRC Federal Holding Company • Moorestown, NJ • 1h ago

Management & Administrative

ASRC Federal is a leading government contractor furthering missions in space, public health and defense. As an Alaska Native owned corporation, our work helps secure an enduring future for our shareholders. Join our team...

1h ago

Go to Apply

Manager, Industry Solutions, Life Science

Deloitte • Philadelphia, PA • 2h ago

Management & Administrative

Join our AI & Engineering team in transforming technology platforms, driving innovation, and helping make a significant impact on our clients' success. You'll work alongside talented professionals reimagining and re-...

2h ago

Go to Apply

Senior Administrative Assistant

Robert Half • Philadelphia, PA • 2h ago

Management & Administrative

Description We are looking for an experienced Senior Administrative Assistant to join our Inspections team on a long-term contract basis. This role is based in the Greater Philadelphia Region and offers an excellent oppo...

2h ago

Go to Apply

Senior Account Manager -PA

Presidio Networked Solutions, Inc. • King Of Prussia, PA • 2h ago

Management & Administrative

Reference #: SENIO009359 Description Presidio, Where Teamwork and Innovation Shape the Future AtPresidio, we're at the forefront of a global technology revolution, transforming industries throughcutting-edge digital solu...

2h ago

Go to Apply

Trust Administrative Assistant

Robert Half • Wilmington, DE • 2h ago

Management & Administrative

Description We are looking for a detail-oriented Administrative Assistant to join a team in Wilmington, Delaware. This is a long-term part-time contract position that offers an excellent opportunity to contribute to the...

2h ago

Go to Apply

Vice President, Integrated Supply Chain

Campbell Soup Company • Camden, NJ • 3h ago

Management & Administrative

Since 1869, we've connected people through food they love. We're proud to be stewards of amazing brands that people trust. Our portfolio includes the iconic Campbell's brand, as well as Cape Cod, Chunky, Goldfish, Kettle...

3h ago

Go to Apply

Supply Chain Customer Solutions Associate

Saint-Gobain • Malvern, PA • 3h ago

Management & Administrative

CertainTeed Exterior Building Products is currently seeking a highly skilled professional Customer Service Representative for the Roofing Products Group for our Malvern, PA Call Center. The incumbent will possess strong...

3h ago

Go to Apply

Supply Chain and Operations - Sourcing and Procurement Energy Consultant

Accenture • Philadelphia, PA • 3h ago

Management & Administrative

We are: We are part of a fast-moving Supply Chain organization helping Fortune 500 clients reinvent how they source, procure, and manage third parties. Our work sits at the intersection of operating model design, process...

3h ago

Go to Apply

Supply Chain and Operations Strategy Senior Manager

Accenture • Philadelphia, PA • 3h ago

Management & Administrative

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth an...

3h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.