Youth Aid Panel Case Manager

County of Montgomery • Norristown, PA • 2h ago

SUMMARY

The Youth Aid Panel (YAP) case manager is responsible for providing holistic, trauma-informed support to high-risk youth and their families to reduce the barriers that prevent access and completion of the YAP program. The YAP case manager is also responsible for providing the same trauma informed support to individuals identified by the Montgomery County Detective Bureau to ensure vulnerable populations receive appropriate care and resources to reduce the risk of system involvement.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The roles and responsibilities of this position include, but are not limited to, the following:

Maintain a work schedule with work hours that include evenings and weekends as outlined below.

Attend all Youth Aid Panel meetings with referred youth and family (evening hours).

Weekly follow up with youth and family to ensure completion of Youth Aid Panel requirements (evening hours).

Identify the causal factors for the problem behavior that led to the offense.

Link YAP referred youth, their families, and other individuals to community resources to address needs such as housing, health insurance, parent education, behavioral health services, substance abuse treatment, and school related services.

Consistent communication with Youth Aid Panel members to provide updates on progress of enrolled youth.

Attend monthly panel trainings (evenings via Zoom).

Attend monthly Case Management status meetings with Youth Aid Panel Director.

Attend quarterly new volunteer trainings (weekend hours).

Maintain communication with other service providers to keep abreast of youth status and changes to provider schedule.

Maintain an accurate file with referral, resolution, final disposition, and case notes for each assigned youth.

Identify and participate in new training opportunities that relate to trauma-informed practices and/or youth/family.

Operate a computer to send emails, attend virtual meetings, maintain work calendar, and complete agency documentation.

Maintain regular contact with team members and share information that will help others work better with YAP youth and families.

CORE COMPETENCIES

The Youth Aid Panel case manager should possess a set of behavioral and interpersonal skills that, when paired with the functional/technical requirements of the position, will allow for maximum success and goal achievement. Montgomery County District Attorney Office has determined that the following competencies are on the top of the list for individuals in this position.

Technical: Acquires and maintains an in-depth knowledge in his/her field or area of focus; uses his/her expertise and specialized knowledge to study issues in depth and draw conclusions.

Communication: States clearly what he/she wants and expects from others; clearly expresses thoughts and ideas; maintains a precise and constant flow of information.

Tactical: Emphasizes the production of immediate results by focusing on short-range, hands-on practical strategies. Is involved in day-to-day activities; Is flexible and capable of adapting.

Production: Adopts a strong orientation toward achievement; holds high expectations for self and others; pushes self and others to achieve at high levels.

Cooperation: Accommodates the needs and interests of others by being willing to defer performance on his/her own objectives in order to assist colleagues with theirs.

Empathy: Demonstrates an active concern for people and their needs by forming close and supportive relationships with others. Spends time getting to know people and understanding their feelings

Persuasive: Builds commitment by convincing others and winning them over to his/her point of view.

QUALIFICATION REQUIREMENTS

Required

Bachelor's degree in social work or related field.

Experience working with at-riskyouth.

Good networking and communication skills.

Experience providing case management.

Ability to work in a changing environment.

Valid driver's license and car insurance by date of hire.

Highly Recommended

Excellent organizational skills.

Good computer and database skills.

Beneficial

Experience working with multi-disciplinary teams.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; and talk and hear. The employee is occasionally required to use hands and fingers, handle or feel objects, tools or controls; reach with hands or arms; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and depth perception.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

The noise level in the work environment is usually moderate.

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