Position Title:Administrative Assistant II - Student Counseling Services
Job Group:Professional & Scientific
Required Minimum Qualifications:High school diploma or equivalent and 3 years of related experience
Preferred Qualifications:2-3 years of administrative experience in counseling, healthcare, student services, or similar client-support setting.
Experience coordinating logistics for meetings, events, training, or programs (e.g., scheduling spaces, ordering supplies, tracking participation)
Experience supporting purchasing, billing coordination, or financial tracking processes
Experience maintaining records and supporting recurring administrative workflow
Job Description:
Student Counseling Services at Iowa State University is seeking an Administrative Assistant II to support the internal operations of a busy, student-focused department. This role serves as a key behind-the-scenes resource, helping ensure that administrative, financial, and logistical processes run smoothly so the center can effectively support student mental health and well-being.
In this position, you will focus on the coordination of purchasing, billing-related tasks, scheduling logistics, and internal systems that keep the center organized and on track. The work is primarily office-based and supports internal staff, programs, and operations. While collaboration is essential, this role is well-suited for someone who enjoys independent, detail-oriented work and takes pride in keeping complex processes running efficiently.
This position offers a meaningful blend of structure and variety. Regular weekly responsibilities provide consistency, while outreach activities and special events introduce opportunities for problem-solving and coordination. If you enjoy creating order, anticipating needs, and being a trusted go-to resource behind the scenes, this role offers stability, purpose, and the chance to contribute to work that makes a real difference for students.
What You'll Do
Support purchasing requests, billing coordination, and financial tracking to ensure smooth center operations
Coordinate scheduling logistics, space reservations, and related planning for meetings, trainings, and events
Maintain inventory, monitor supply levels, and ensure materials are available when needed
Support timekeeping, routine reporting, and recurring administrative processes
Organize and maintain internal documentation, procedures, and tracking systems
Collaborate with internal staff to anticipate needs, flag issues, and recommend process improvements
Provide backup support for front desk operations as needed to ensure continuity of services
What You'll Get
Insurance benefits beginning on your first day, with timely enrollment
Robust retirement options with substantial university contributions
Paid vacation, sick leave, and holiday pay
Tuition reimbursement available after one year of employment
A reliable Monday-Friday schedule that supports work-life balance
About Student Counseling Services
Student Counseling Services provides mental health support, outreach, and educational resources that promote student well-being and academic success. The center collaborates with campus partners to connect students with timely, accessible services and works to create a welcoming environment where students feel supported and heard.
Learn more about our services and team at: https://cyclonehealth.iastate.edu/student-counseling-services
Level Guidelines
Career-level position demonstrating proficiency and knowledge of related competencies
Works under direct to general supervision and may receive guidance on more complex assignments
Follows established procedures for work assignments, and completes assignments which are semi-routine and may be atypical in nature
Applies thorough knowledge to respond to inquiries and requests
Able to resolve most problems and issues and respond to requests without escalation
Provides guidance to students
May provide supervision to one to two other staff or lead a small work team
Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.
Appointment Type:Regular
Number of Months Employed Per Year:12 Month Work Period
Time Type:Full time
Pay Grade:PS806
Application Instructions:
To apply for this position, please click on "Apply" and complete the Employment Application. Please be prepared to enter or attach the following:
Resume
Cover Letter
If you have questions regarding this application process, please email employment@iastate.edu or call 515-294-4800 or Toll Free: 1-877-477-7485.Why Choose ISU?Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as:
Retirement benefits including defined benefit and defined contribution plans
Generous vacation, holiday and sick time and leave plans
Onsite childcare (Ames, Iowa)
Life insurance and long-term disability
Flexible Spending Accounts
Various voluntary benefits and discounts
Employee Assistance Program
Wellbeing program
Original Posting Date: February 3, 2026
Posting Close Date:February 10, 2026
Job Requisition Number:R18488
By focusing on the future and providing the best student experience possible, Iowa State University (http://www.iastate.edu/) attracts students and faculty who want to make a difference. With a comprehensive?land-grant?mission of education, research, extension and outreach, we produce scholars whose ideas change the world. And through Innovate at Iowa State, we provide innovative and entrepreneurial opportunities for students of all backgrounds. Located just 30 minutes north of Des Moines, the city of Ames was recently named one of the Top 10 cities in the U.S. for campus life and career opportunities.
Iowa State University is a welcoming community of students, faculty, and staff. Campus community members have a wide range of backgrounds and experiences and are committed to engaging with each other respectfully as outlined in the university's Principles of Community (https://www.iastate.edu/principles-community) . Iowa State recognizes that diverse intellectual and philosophical perspectives are vital to innovation, critical thinking skills, and a dynamic academic community that fosters the land-grant ideals of putting science, technology, and human creativity to work.
All offers of employment, oral and written, are contingent upon the university's verification of credentials and other information required by federal and state law, ISU policies/procedures, and may include the completion of a background check and/or a consumer credit check.
Iowa State University does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, genetic information, sex, marital status, disability, or status as a U.S. Veteran. Inquiries regarding non-discrimination policies may be directed to Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, Ames, Iowa 50011, Tel. 515-294-7612, email eooffice@iastate.edu.
If you have questions about the application process please email employment@iastate.edu or call 515-294-4800 or Toll-Free at 1-877-477-7485. Iowa State University provides reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should email employment@iastate.edu or call (515) 294-4800 or Toll-Free: (877) 477-7485. TTY users are welcome to use the Iowa Relay Service number by dialing 7-1-1 or (800) 735-2942.
General ISU compensation information can be found on the University Human Resources (https://www.hr.iastate.edu/careers/compensation) website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.
