CPW Communications Center Customer Service Representative (ADMINISTRATIVE ASSISTANT II) Onsite
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CPW Communications Center Customer Service Representative (ADMINISTRATIVE ASSISTANT II) Onsite
Salary
$40,123.20 - $55,800.00 Annually
Location
Denver, CO
Job Type
Full Time
Job Number
PMA 32055 02/26
Department
Department of Natural Resources
Division
Colorado Parks & Wildlife
Opening Date
02/03/2026
Closing Date
2/17/2026 11:59 PM Mountain
FLSA
Determined by Position
Type of Announcement
This position is open only to Colorado state residents.
Primary Physical Work Address
6060 Broadway, Denver, CO 80216, USA
FLSA Status
Non-Exempt; position is eligible for overtime compensation.
Department Contact Information
Patrick Warnes patrick.warnes@state.co.us
Salary Note
Although the full salary range for this position is provided, appointments are typically made at or near the range minimum.
Hiring Pay Rate
Please note that all employees new to the State Personnel System are paid on a bi-weekly basis.
How To Apply
Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.
Description
Benefits
Questions
Department Information
This posting is only open to residents of the State of Colorado at the time of submitting your application.
Consider joining the dedicated people of the Colorado Department of Natural Resources. It's our mission to manage and conserve Colorado's natural resources for the benefit of people today - and tomorrow. That means we have to balance development with conservation so the state we all love provides similar opportunities for our children and their children.
We invite you to explore our website at https://dnr.colorado.gov/about-usto find out more about the work we do to manage Colorado's natural resources for today - and tomorrow.
The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply.
In addition to offering rewarding, meaningful work, we offer:
Medical and Dental plans
Strong, flexible retirement plans including PERA Defined Benefit Plan or PERA Defined Contribution Plan, plus pre-tax and Roth 401K and 457 plans
Paid life insurance
Short- and long-term disability coverage
Employee Wellness programs
Flexible Spending Accounts
Health Savings Accounts
11 paid holidays per year plus generous vacation and sick leave
Flexible work schedule options and remote-work options
Career advancement opportunities throughout the State system
Some positions may qualify for thePublic Service Loan Forgiveness Program (https://studentloans.gov/myDirectLoan/pslfFlow.action#!/pslf/launch) .
COLORADO PARKS AND WILDLIFE (http://cpw.state.co.us/)
Our Mission is to perpetuate the wildlife resources of the state, to provide a quality state parks system, and to provide enjoyable and sustainable outdoor recreation opportunities that educate and inspire current and future generations to serve as active stewards of Colorado's natural resources.
The work unit exists to serve as Colorado Parks and Wildlife's front-line customer service staff. This position will receive and provide direct external communication on behalf of the agency as part of the Colorado Parks and Wildlife mission to protect Colorado's natural resources and provide people with the opportunity to use and enjoy those resources. The unit develops and delivers written and verbal communications to educate and inform Colorado residents and visitors to the state about natural resources and outdoor recreation (over 16,000 annual emails and 114,000 customer calls). The work unit provides constituents with quality customer service, valuing the customers' time, having a great attitude, and providing knowledgeable and resourceful resources.
Description of Job
The purpose of this position is to assist the Colorado Parks and Wildlife Communications Center with daily functions, including but not limited to, training seasonal staff, assisting in overseeing the chronic wasting disease reimbursement process, assisting seasonal staff with questions, responding by phone and email to customer inquiries, and helping track, report, and monitor agency system errors and product defects. This position is knowledgeable in understanding and communicating Parks and Wildlife laws and regulations, system functionalities (internal and external), and is able to clearly communicate written or verbal guidance to the constituents of Colorado. This position will assist the CPW Communications Center Supervisor with ensuring high standards of customer service and provide guidance on customer inquiries. This position assesses incoming email questions and comments from the public and will determine the appropriate staff subject-matter-expert.
Customer Service
Will need to comprehend Colorado Parks and Wildlife internal and customer facing sales channels to assist in guiding customers with online purchases, camping reservations, hunting applications, OHV/Boat/Snowmobile registration renewals and new registrations; read and understand hunting statistics; provide information regarding disability programs, hunter education requirements and processes, license and pass fees, update customer accounts per Colorado Parks and Wildlife policies; create/merge customer accounts; interprets, clarifies, and/or explains CPW statutes, regulations, policies, directives, procedures, rules, guidelines, mission and programs; researches statutes, regulations, policies, directives, procedures, and other resources to provide appropriate, accurate, and up-to-date information; resolves problems, issues, and/or complaints from the public and determines when situations need to be escalated; provides customers with the best options available for purchases, able to actively listen to customer comments/concerns/complaints and formulates the best plan of action regarding the situation.
Training and Education
Will need to work with the Colorado Parks and Wildlife Communications Center Supervisor to assist with training new seasonal staff. This position may bring their own experiences and knowledge to help to create new and creative ways to train seasonal staff. Training consists of 1-2 weeks, which includes classroom training regarding the agency and building a foundational knowledge of the agency and processes, combined with study guides and shadowing current staff to learn the phone system and IPAWS. After the initial foundational training, this position will monitor and assist staff as needed to address questions and provide resources to respond to customer inquiries verbally and in writing.
Chronic Wasting Disease (CWD) Reimbursement
Will gather, transcribe, track, contact, and submit Chronic Wasting Disease (CWD) Reimbursements for processing. Each year, Colorado Parks and Wildlife mandates CWD testing for deer and elk in various game management units throughout the state. The Colorado Parks and Wildlife Communications Center CWD team will receive positive test notifications from the Wildlife Health Lab. This information is transcribed into a tracking database that is used to contact the customer by phone, email, and a physical letter in the mail to notify them of the positive CWD test result of their harvested animal. The information provided to the customer consists of the positive result, how to dispose of the infected meat, and the reimbursement process. Hunters will then provide the CWD team with the required documentation by email or mail, and the CWD team will submit it to the CPW accounting team for processing.
Other duties as assigned.
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
Minimum Qualifications
Two (2) years of relevant experience in customer service, general clerical experience, or accounting in an office environment, work in a call center, office environment, retail, outdoor recreation services, guiding, outfitting, shooting sports, or land management.
OR
A combination of appropriate education in accounting, business, wildlife management, natural resource management, agriculture, or a related field of study will substitute for the required experience on a year-for-year basis. and/or relevant experience in an occupation related to the work assigned, equal to two (2) years.
Please note: Your experience must be fully documented in your application work history.
Class Code: Administrative Assistant (https://dhr.colorado.gov/state-hr-professionals/job-classifications/class-description-and-minimum-qualifications-for-g3a)
Preferred Qualifications
Current or former State experience relevant to this position.
Current or former Colorado Parks & Wildlife work or volunteer experience.
Organizational management, time management, and multi tasking skills.
Customer service skills.
Problem-solving abilities, critical thinking, verbal/written communication.
Demonstrates initiative and self-motivation.
Keen attention to detail.
Punctual/Timely/Dependable.
Strong interpersonal skills.
Office setting experience.
High proficiency in interpreting and explaining rules/regulations.
Proficiency in the use of Google Suites, databases, and the use of electronic licensing system(s).
Training skills are highly preferred, one-on-one and in a group setting.
Good working knowledge of computer-based technology.
Bilingual in English and Spanish.
Required Competencies
Strong organizational and time management skills.
Excellent level of written and oral communication skills.
Strong multitasking skills.
Proficiency in Microsoft Word, Excel, and Google Suite.
Ability to work independently and take initiative by using critical thinking and problem-solving skills to identify solutions for customer or program challenges.
Conditions of Employment
State of Colorado residency is required at the time of application.
Background Check required.
Travel may occasionally be required for training and special events
Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application and provide an explanation why the prior termination or resignation should not disqualify their application from the current position. (Please Note: Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination will disqualify the applicant from future State employment with DNR).
Pursuant to the DNR-120 Fleet and Driving Standards Administrative Directive (https://docs.google.com/document/d/1W0g2QAGmusbXBJzL3HxhGitIZOEKnwhrFnx9GqVcQHA/preview?tab=t.0) , any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any State-owned vehicle.
To be compliant with the new fleet vehicle policy, Motor Vehicle Records (MVRs) will be pulled for review for workers who:
Have an assigned State fleet vehicle
Are required to operate a vehicle as part of the position
Utilize a State fleet vehicle as a pool vehicle
APPEAL RIGHTS:
It is recommended that you contact the Human Resources Specialist listed below to resolve issues related to your possession of minimum qualifications. However, if you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.
An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email (dpa_state.personnelboard@state.co.us), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department's action.
For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.
Supplemental Information
The Assessment Process
All applications received by the closing of this announcement will be reviewed by an HR Specialist against the Minimum Qualifications in this announcement.
Colorado Revised Statutes require that state employees are hired and promoted based on merit and fitness through a comparative analysis process. Part of, or all of, the comparative analysis for this position will be a structured application review by Subject Matter Experts.
Resumes, cover letters and other attachments are notconsidered as part of initial reviews, therefore, it is important todocument in your application your education, experience, minimum qualifications, and preferred qualifications as outlined in the job announcement.
Please thoroughly answer all supplemental questions (if listed) since question responses may be evaluated for content, writing ability, spelling, grammar, and effective communication.
This recruitment may involve additional testing and/or exams to arrive at the top group for interviews.
Equity, Diversity, and Inclusion
The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.
The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
The Department of Natural Resources is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, at dnrhremployeebenefits@state.co.us
ADAAA Accommodations
Any person with a disability as defined by the ADA Amendments Act of 2008 (ADAAA) may be provided a reasonable accommodation upon request to enable the person to complete an employment assessment. To request accommodation, please contact our Benefits Specialist at dnrhremployeebenefits@state.co.us at least five business days before the date that any accommodation will be required to allow us to evaluate your request and prepare for the accommodation. You may be asked to provide additional information, including medical documentation, regarding functional limitations and @type of accommodation needed. Please ensure that you have this information available well in advance of the assessment date.
E-Verify
DNR uses e-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more aboutE-Verify (http://www.dhs.gov/e-verify) , including your rights and responsibilities.
Toll-Free Applicant Support - Technical Help
If you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching documents to your online application) call NEOGOV at 855-524-5627, Mon-Fri between 6 am and 6 pm (Pacific Time). The Human Resources Office will be unable to assist with technical issues.
The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits
Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.
01
The Colorado Constitution, Article XII, Section 13 requires that APPLICANTS for state classified government jobs be residents of Colorado at the time of application, unless this requirement is waived by the State Personnel Board (DPA). A residency waiver was not issued by DPA for this announcement. For more information, please see the FAQ's at: https://careers.colorado.gov/how-to-apply. Are you a current Colorado resident?
Yes
No
02
Current and former State Personnel System employees who were disciplinarily terminated, resigned in lieu of termination, or who were deemed to have resigned without notice (Board Rule 7-5, Automatic Resignation) must disclose this information on the application.
I am not a current or former State of Colorado classified employee.
I am a current or former State of Colorado employee but have NEVER been disciplinarily terminated, resigned in lieu of termination, or deemed to have resigned without notice (Board Rule 7-5, Automatic Resignation).
I am a current or former State of Colorado employee and have been disciplinarily terminated, resigned in lieu of termination, or deemed to have resigned without notice (Board Rule 7-5, Automatic Resignation). NOTE: Failure to disclose this information and/or falsification of Application materials may result in being removed from consideration for this position.
03
Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose this information on the application. In the space below, please provide an explanation as to why the prior termination or resignation should NOT disqualify your application from the current position: (if not applicable, please enter "N/A")
04
Do you have prior Colorado Parks & Wildlife work or volunteer experience? If yes, please describe.
05
Please select which areas of experience your work history includes:
Customer Service in an office support capacity
Customer Service in a government setting
Administrative support in an office environment
Microsoft Office Suite (Word, Excel, PowerPoint, etc)
Google Suite (Gmail, Docs, Sheets, Forms, etc)
Social media (Facebook, Twitter, Instagram etc)
Database entry
Colorado Parks and Wildlife Temporary work or Volunteer experience
Current or former relevant experience as a classified State of Colorado employee
06
Please select which range most accurately reflects your years of general office/Administrative support, Financial, Accounting, Outdoor Recreation, Administration and Data Entry experience:
No experience yet
0 to less than 1 year
1 year but less than 2 years
2 years but less than 3 years
3 years but less than 4 years
4 years or more.
07
Please describe your experience in general office/Administrative support, Outdoor Recreation Administration and Data Entry. Please also include any details on experience you have had with databases or software programs.
08
Please select which range most accurately reflects your years of professional experience in customer service:
No experience yet
0 to less than 1 year
1 year but less than 2 years
2 years but less than 3 years
3 years but less than 4 years
4 years or more
09
Please describe your experience in customer service and give specific examples of the @types of service provided, the number of customers served per day, and any techniques you may employ to provide exceptional customer care.
10
Please describe any experience with training or providing support to co-workers.
11
Please describe why you're interested in working for Colorado Parks & Wildlife.
12
All applications received by the closing of this announcement will be reviewed by an HR Specialist against the Minimum Qualifications in this announcement. Colorado Revised Statutes require that state employees are hired and promoted based on merit and fitness through a comparative analysis process. Part of, or all of, the comparative analysis for this position will be a structured application review by Subject Matter Experts. Resumes, cover letters and other attachments are not considered as part of initial reviews, therefore, it is important to document in your application your education, experience, minimum qualifications, and preferred qualifications as outlined in the job announcement. Please thoroughly answer all supplemental questions since responses may be evaluated for content, writing ability, spelling, grammar, and effective communication. This recruitment may involve additional testing and/or exams to arrive at the top group for interviews.
I acknowledge this receipt of this notice.
Required Question
Employer
State of Colorado
Address
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Website
https://careers.colorado.gov/
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