Job Description
Nordstrom has an exciting opportunity available for a highly motivated, customer obsessed , and results driven Senior Process Training Manager supporting our Supply Chain Operations Process Training and Documentation team. The Process Training and Documentation team plays a critical role within our Supply Chain by focusing on end-user training and providing step-by-step documentation that clearly explains and teaches processes from the perspective of a first-time user. This individual will be focused on driving performance of the training program in their fulfillment site and be an active member of the program development and management team with in the training organization.
This role will lead a set of leaders within a building who directly manage administrative support and trainers. They will work closely with their leader s , operations team, and human resource partners to drive performance and alignment on all training programs aspects. This will be accomplished through building high performing teams and through the development of world calls training and application techniques .
This individual will be a key architect in program development and management . Developing and driving tracks of work that enrich the training program and building capability to future business needs. They will own books of work hitting delivery dates and supporting network activation plans. They will work collaboratively across the network with cross functional team s to assure alignment and involvement for the necessary stakeholders.
T he ideal candidate is motivated, proactive, and results oriented.? This individual has a strong sense of ownership, sees the big picture, and possess a unique blend of strategic, analytic and collaboration skills with demonstrated experience in taking ideas from vision to execution; blending relationship management, program management, problem-solving skills, and the ability to drive to aligned outcomes . This role requires an individual to be comfortable working in a fast-paced environment, dealing with ambiguity, engaging stakeholders in a productive, positive way and setting the course for the business to help drive growth for Nordstrom
A Day in the Life...
Drive r esults : Focuses on overcoming obstacles and delivering results through the team. Promotes urgency with leaders to reach goals and meet deadlines.
Develop l ead er s : Develop leaders by nurturing their ability to inspire and guide others, fostering a culture of continuous learning and growth. Effective leadership development also emphasizes emotional intelligence, strategic thinking, and the capacity to adapt to changing environments.
Program m anagement and development : Actively own books of work contributing to the overall training program. Meet program deadlines while maintaining site results.
Collaborate with senior leaders: Collaborate closely with operations and human resource senior leadership in buildings to maintain a focus on top business objectives and initiatives as well as to escalate key status updates. ??
Partner across functions: Partner cross functional across Nordstrom to build, enhance, and roll out aligned processes. Including support of initiatives in testing through execution phases.
Stand up key initiatives:? Support new ways of working and change management within the organization and subject matter experts to understand the opportunities that specific initiatives are addressing. Generate consensus around recommended approach , tools, and resourcing. Build excitement and momentum across stakeholders and leaders.
Engage with sites : Engage on site with trainers, operation, and support teams to gain insight and drive collaboration. Including, new hire onboard execution, process knowledge gaps, and deep dive all building process for network alignment and identify scalable opportunities.
Guide progress : Ensure milestones and program methods and practices are being met.? Where there are gaps, effectively highlight concerns, impact, and potential solutions.
Analysis & Insights: Analyze performance trends in a building or region to construct actionable counter measures for defects and expand successes where possible. Uphold KPIs through honest dialogue and data driven indicators.
Document Control: Partner on all process documentation controls to ensure all items reflect processes accurately in comprehendible and organized fashion.
You own this if you...
5+ years of relevant experience, such as in retail/e-commerce operations (e.g., supply chain, operations, planning), project and/or program management.??
3-5 years leading a team?
Strong organizational, analytical, problem solving, change and project management skills.
Experience managing stakeholder relationships
Ability to track and maintain multiple projects and deliverables
Strong partnership and relationship development skills
Excellent presentation and verbal communication skills
Expert knowledge of program management principles
Proven ability to excel and lead by example in a fast paced and continuously evolving environment
Strong and effective written and verbal communication across a range of audiences
Ability to navigate through ambiguity
Ability to collect data, analyze, and summarize conclusions
6+ in a Supply Chain network leadership role (preferred).
Travel expectation 25% -50%
The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive . There may be additional duties, responsibilities and qualifications for this jo b.
We've got you covered...
Our employees are our most important asset and that's reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.
Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ's (https://careers.nordstrom.com/#/contact-us/faq) for relevant information and guidelines.
© 2022 Nordstrom, Inc
Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
Nordstrom keeps job postings open for at least one day after the posting date.
Pay Range Details
The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.
$80,500.00 - $135,500.00 Annual
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben\Overview\17-19.pdf
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About Us
We're a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we're building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it.
Whether you're a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.
CUSTOMER OBSESSEDWe strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.
OWNERS AT HEARTWe treat every interaction as an opportunity to make an impact and deliver excellence.
CURIOUS AND EVER CHANGINGWe approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.
HERE TO WINWe're committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.
WE EXTEND OURSELVESWe treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.
Come on! Join us!
