Product Support Supply Chain Manager (Supply Chain Support)

The Boeing Company • Seattle, WA • 3h ago

Job Description

At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Boeing Global Services (BGS) is looking for First Line Product Support Supply Chain Regional Manager to join our team in Seattle . This position will be responsible for leading a diverse customer support team for commercial aircraft requirements. Though region/customer base may change, the position will initially support either the Americas or Asia Pacific regions. This team provides parts support to all commercial customers (airline operators and non-operators). This is a 1st shift position that requires flexibility and willingness to adjust scheduling to support and engage with employees, teammates, and customers in their region/time zone. The ideal candidate for this position will possess knowledge and experience with the Supply Chain value stream, processes, managed programs, and SCOR model as well as display the capability to lead in a dynamic and fast paced environment. The Supply Chain Customer Support manager is the voice of the customer within BGS Supply Chain, which requires the ability to develop and execute customer-specific projects, engage directly with customers on escalated issues, lead across supply chain to resolve customer issues, and set operational goals. The role will provide opportunities to develop and maintain relationships and partnerships with internal and external customers, stakeholders, peers, and direct reports in support of one Supply Chain.

Position Responsibilities:

Lead Customer Support Specialists performing activities related to customer commercial aircraft spare parts orders inquiries/requirements and performance management.

Engage with external customers on performance reviews and to resolve escalated issues.

Empower, mentor, develop and motivate employees.

Engage stakeholders to solve customer issues across Supply Chain value stream.

Provide Customer Support Specialists with direction to reduce bottlenecks and remove roadblocks.

Develop and execute project and process plans by implementing policies, procedures and setting operational goals.

Lead and support process improvement initiatives to optimize Supply Chain value stream in support of our customers.

Manage employee performance and customer relationships to ensure issue resolution, first pass quality, timeliness.

Identify and mitigate risks and issues impacting customer support.

Develop and maintain relationships and partnerships with customers, stakeholders, peers, partners and direct reports.

Provides oversight and approval of technical approaches, products and processes.

Basic Qualifications (Required Skills/Experience):

At least 3 years' experience in a supply chain organization

Experience leading a team, formally or informally

Experience addressing both customer, internal, and employee escalations

Experience developing presentations for and presenting to executive leadership

Strong communication and problem solving skills

Ability to travel globally, up to 25%

Preferred Qualifications (Desired Skills/Experience):

Proficiency in Excel, Word, and PowerPoint

Experience defining requirements for and utilizing analytics dashboards

Ability to summarize large amounts of data into actionable steps

Experience prioritizing incoming work

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies .

Total Rewards & Pay Transparency:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary pay range: $129,000 - $144,000

Applications for this position will be accepted until Feb. 11, 2026

Export Control Requirements:

This is not an Export Control position.

Relocation

Relocation assistance is not a negotiable benefit for this position.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Shift

This position is for 1st shift

Equal Opportunity Employer:

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

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