Reservations Coordinator

HEI Hotels and Resorts • Mars, PA • 3h ago

Reference #: JR111614 About Us Located at the intersection of I-79 and the Pennsylvania Turnpike, we are an accessible choice for guests and employees from neighboring states.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Overview Manage reservations, rates and restrictions and implement yield strategies to maximize RevPAR. Provide the hotel's revenue management team with relevant reports to make timely strategic decisions and implement the changes as needed.

Essential Duties and Responsibilities

Answer the telephone and greet prospective guests in a friendly manner using clear, verbal English communication. Listen to callers to understand inquiries and requests. Promptly provide accurate information regarding availability, accommodation @types, transportation to and from hotel, rate, etc. *Promote HEI Hotels and Resorts and brand-specific marketing programs. Assign reservations based on guest preferences and availability.

Read, retrieve, communicate, and verify information including confirmation number to caller. Input and retrieve data using a computer reservation system and utilizing codes for efficiency.

Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc.

Know, understand, and communicate applicable deposit and guarantee policies as requested.

Handle complaints in a tactful manner and negotiate resolutions such as alternative accommodations when hotel is sold out.

Comply with attendance rules and be available to work on a regular basis.

Perform any other job-related duties as assigned.

Qualifications and Skills

Can communicate well with guests.

Ability to effectively deal with customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger to collect accurate information.

Ability to access, read and accurately input information using a moderately complex computer system.

Ability to establish and maintain effective working relationships with associates, customers and patrons.

Ability to sit for extended periods of time. Ability to input 40 WPM on a computer keyboard with or without reasonable accommodation.

Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Compensation Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical and Dentalprograms through Anthem Blue Cross Blue Shield as well asVision insurance programsthrough EyeMed.Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Similar Jobs

Food Service Worker

Veterans Affairs, Veterans Health Administration • Butler, PA • 2h ago

Retail & Hospitality

Summary This Food Service Worker position is located within the Nutrition & Food Service at the VA Medical Center in Butler, PA. Responsibilities Work Schedule: 5:30am - 2:00pm Rotating days including weekends and ho...

2h ago

Go to Apply

Delivery Driver - DOT

Sherwin-Williams • Bridgeville, PA • 15h ago

Retail & Hospitality

This position is responsible for delivering products to customers from Sherwin-Williams stores using box and flat-bed trucks. Drivers ensure deliveries are complete, packed correctly, and safely delivered to the correct...

15h ago

Go to Apply

Assistant Restaurant Manager - Shake Shack

SSP America • Pittsburgh, PA • 1d ago

Retail & Hospitality

Reference #: 1289066401 Join Our Team! $60,000 - $65,000 / year Opportunity for quarterly bonus and year-end super bonus Comprehensive Benefits Package Career Progression Opportunities We have an exciting opportunity for...

1d ago

Go to Apply

Dining Room Attendant - Food Runner

Omni Hotels • Pittsburgh, PA • 1d ago

Retail & Hospitality

Location William Penn Hotel History defines elegance in this classic, downtown Pittsburgh hotel. Since opening the doors in 1916, the Omni William Penn Hotel has played a starring role in the city of Pittsburgh, hosting...

1d ago

Go to Apply

Full-time Public Room Attendant

HEI Hotels and Resorts • Pittsburgh, PA • 1d ago

Retail & Hospitality

Reference #: JR112816 About Us At the Pittsburgh Marriott City Center, we don't just offer exceptional hospitality - we offer exceptional careers. Located in the heart of the city, just steps from Acrisure Stadium and ac...

1d ago

Go to Apply

Full-time Room Attendant

HEI Hotels and Resorts • Pittsburgh, PA • 1d ago

Retail & Hospitality

Reference #: JR112815 About Us At the Pittsburgh Marriott City Center, we don't just offer exceptional hospitality - we offer exceptional careers. Located in the heart of the city, just steps from Acrisure Stadium and ac...

1d ago

Go to Apply

Front Desk Receptionist

Confidential Employer • Coraopolis, PA • 1d ago

Retail & Hospitality

Hotel Front Desk Associate --- Job Description ? Position Overview The Front Desk Associate serves as the primary point of contact for guests, ensuring a smooth, welcoming, and efficient experience from check-in to check...

1d ago

Go to Apply

2nd Shift Maintenance Technician

Aerotek • Plum, PA • 1d ago

Retail & Hospitality

Job Title: 2nd Shift Maintenance Technician Job Description We are seeking a skilled 2nd Shift Maintenance Technician capable of troubleshooting, repairing, and performing preventative maintenance on industrial machinery...

1d ago

Go to Apply

Restaurant Outlets Manager

Omni Hotels • Pittsburgh, PA • 2d ago

Retail & Hospitality

Overview William Penn Hotel History defines elegance in this classic, downtown Pittsburgh hotel. Since opening the doors in 1916, the Omni William Penn Hotel has played a starring role in the city of Pittsburgh, hosting...

2d ago

Go to Apply

Temp Admin/Delivery Clerk

Choice One Staffing Group, Inc. • Warrendale, PA • 2d ago

Retail & Hospitality

An invenotry company located in Warrendale is currently accepting resumes for an Admin/Delivery Clerk position. This is a Temporary position lasting at least 6 months but may go longer. Duties will include but are not li...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.