Manager, Service Operations

CVS Health • North Carolina, North Carolina • 2d ago

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary

The Manager, Renewal and Reporting, leads a portion of the RnR the team responsible for delivering accurate, timely, and actionable reporting to support business decision-making and operational excellence. This leader will drive enhancements in data analysis, develop and maintain advanced Salesforce Reports and Dashboards, and ensure the team's output meets the evolving needs of internal stakeholders. While the role may provide occasional support for group insurance renewals, the primary focus is on reporting operations and continuous process improvement.

What you will do

Workflow Management; organize and oversee daily workflow for all reporting activities, adjusting work items as needed to ensure Turnaround Times and deadlines are met.

Lead, coach, and develop 15 team members in conjunction with directives from the Sr. Manager, fostering a culture of accountability, transparency, and continuous improvement

Collaborate closely with peer managers and senior leadership to align departmental objectives with broader organizational goals.

Develop, maintain, and enhance Salesforce Reports and Dashboards to support business operations and strategy

Analyze data to identify trends, risks, and opportunities; present insights and recommendations

Communicate openly and promptly with team members, leadership, and cross-functional partners to provide updates, resolve issues, escalations, and share information

Support occasional renewal-related activities as needed, in collaboration with other team members

Identify, recommend, and implement process improvements to enhance workflow efficiency and support team scalability.

Maintain compliance with company policies, procedures, and industry regulations

For this role you will need Minimum Requirements

3+ years of experience in operations, reporting, analytics, or insurance industry roles, with at least 1 year in a leadership or supervisory capacity

Strong organizational and time-management skills; proven ability to manage multiple priorities and deadlines

Proven experience managing teams, preferably in an operations, administrative, or enrollment-focused environment.

Demonstrated experience managing daily production workflows, evaluating output, and driving team performance

Ability to analyze, interpret, and communicate complex data to a variety of audiences

Exceptional communication skills, with a commitment to transparency and timely updates

Experience in employee counseling, coaching, and development.

Excellent interpersonal skills and ability to lead a team through change

Ability to thrive in a dynamic, fast-paced setting and manage competing priorities.

Preferred Requirements

Advanced experience with Salesforce Reporting and Dashboard); strong skills in other reporting tools (e.g., Excel) a plus

DG experience

Tableau experience

Education

Bachelor's degree or equivalent experience required

Anticipated Weekly Hours

Time Type

Full time

Pay Range

The typical pay range for this role is:

$54,300.00 - $159,120.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan .

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 02/13/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

CVS Health is an equal opportunity/affirmative action employer, including Disability/Protected Veteran - committed to diversity in the workplace.

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