Senior Contact Center Representative

Amalgamated Bank • New York, NY • 3h ago

Amalgamated Bank is seeking a Sr. Contact Center Representative! This is a highly visible, high-impact team responsible for every aspect of the consumer and business inbound and outbound client experience. You will partner with the Bank's Relationship Managers, Operations, Electronic Banking, and others to ensure that the client has an optimal experience in any situation. The Sr. Contact Center Representative will handle everything from general banking questions to troubleshooting technical issues with mobile and online banking via phone, email and CHAT across all market segments.

By joining our team, you'll be joining a Bank that believes that maintaining a diverse and inclusive workplace where everyone feels valued and respected is essential for us to grow as a company. We are dedicated to building a more equitable world in our everyday practices by embracing the values of our employees and customers.

Essential Job Functions:

Confer with customers by telephone in a pleasant, professional and efficient manner to provide information about Amalgamated Bank's products or services

Use effective skills to handle certain telephone standards such as call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects

Confirm customer information while maintaining confidentiality

Issue customer refunds in accordance with procedures

Fulfill customer service requests in accordance with policy and procedures

Process stop payments, order statement copies, checks and Debit/ATM cards for various products

Instruct customers with using Online Banking and assist with consumer and business related password resets

Keep records of customer transactions or interactions, recording details of customer complaints, inquires, comments as well as actions taken

Research and resolve customer questions, problems or service complaints via phone, email or CHAT

Research and provide resolution for all bill pay, person to person payments and mobile banking transactions

Cross-sell products and services when appropriate or as directed

Provide outbound acquisition, retention and referral support

Serve as back-up/overflow to provide technical and operational call center support to business clients for Online, Mobile Banking, Remote Deposit Capture, and ABFast issues, by utilizing all prescribed means to research and ensure customer satisfaction

Perform testing, as required, prior to system upgrades/releases

Knowledge, Skills and Experience Required:

Minimum 3- 5 years' experience within Financial Service industry and/or Call Center environment

High School Diploma or equivalent

Experience in internet banking and mobile technology

Experience dealing effectively with the public

Ability to correspond effectively via email and CHAT

Strong analytical skills to resolve issues and discrepancies

Proficient knowledge of Microsoft office

Ability to handle all interactions with sound judgment within areas of learned responsibility

Our job titles may span more than one career level. The starting base salary for this role is between $41,500.00 - $51,000.00. The actual base pay is dependent upon many factors, such as: training, transferrable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.

Amalgamated Bank is an Equal Opportunity and Affirmative Action Employer, Minorities / Females / Individuals with Disability / Veterans . (https://www.eeoc.gov/sites/default/files/migrated\files/employers/poster\screen\reader\optimized.pdf) AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. View our Pay Transparency Statement (https://www.amalgamatedbank.com/sites/default/files/pay-transparency.pdf) . Submission of a resume or any information regarding your qualifications does not constitute a promise or offer of employment. At Amalgamated Bank, we consider an applicant to be someone who has interviewed at least once, in person, with the hiring manager. Amalgamated Bank does not sponsor applicants for work visas.

Similar Jobs

Market Research Analyst

Insight Global • New York, New York • 45min ago

Sales & Marketing

Job Description Insight Global is seeking a 1 year contract, possible extensions, Pharma Market Research Analyst for $75-$90 an hour with deep experience in primary and secondary research, strong analytical capabilities,...

45min ago

Go to Apply

Accounting Assistant

Robert Half • Newark, NJ • 48min ago

Finance, Accounting & Banking

Description We are looking for a detail-oriented Accounting Assistant to join our team on a contract basis in Newark, New Jersey. In this role, you will support a variety of financial and administrative tasks, including...

48min ago

Go to Apply

Import Marketing Intern

Lactalis American Group Inc. • New York, NY • 48min ago

Sales & Marketing

Import Marketing Intern NEW YORK, NY ( http://maps.google.com/maps?q=80+PINE+STREET+NEW+YORK+NY+USA+10005 ) - Marketing Job Type Internship Description Ready for more than just a job? Build a career with purpose. At Lact...

48min ago

Go to Apply

Marketing Intern

Lactalis American Group Inc. • New York, NY • 49min ago

Sales & Marketing

Marketing Intern NEW YORK, NY ( http://maps.google.com/maps?q=80+PINE+STREET+NEW+YORK+NY+USA+10005 ) - Marketing Job Type Internship Description Ready for more than just a job? Build a career with purpose. At Lactalis in...

49min ago

Go to Apply

Marketing Associate

Northwell Health • New Hyde Park, NY • 50min ago

Sales & Marketing

Req Number 179330 Northwell Health's Sponsorship and Experience team is seeking an entry-level Sponsorship Associate to provide administrative and operational support for the organization's sponsorship and events portfol...

50min ago

Go to Apply

Account Manager II, Construction & Infrastructure - NYC

AON • New York, NY • 51min ago

Trucking & Construction

Do you have valuable experience in Commercial Risk? Are you an inquisitive, organized, meticulous individual who would like to join a collaborative and dynamic team? If so, this may be the next step in your career! This...

51min ago

Go to Apply

Trade Marketing Associate Manager

Belcan • New York, NY • 52min ago

Management & Administrative

Trade Marketing Associate Manager Job Number: 362476 Category: Marketing Description: Job Title: Trade Marketing Associate Manager Location: New York, NY Zip Code: 10018 Duration: 5+ months Pay Rate: $25/hr. Keyword's: #...

52min ago

Go to Apply

Account Sales Manager

Ricoh Americas Corporation • Parsippany, NJ • 52min ago

Management & Administrative

Account Mgr 2, Target POSITION PROFILE The Account Manager solves critical business challenges and cultivates new and expanded customer relationships. The AM will focus on understanding the customers' environment and ali...

52min ago

Go to Apply

Market Supervision Manager

TD Bank • New York, NY • 53min ago

Management & Administrative

Work Location: New York, New York, United States of America Hours: 40 Pay Details: $91,000 - $145,600 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities...

53min ago

Go to Apply

Market Supervision Manager

TD Bank • Ramsey, NJ • 54min ago

Management & Administrative

54min ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.