Manager, Outside Sales

WM • Raleigh, NC • 3h ago

I. Job Summary

Maintains and generates profitable revenue by leading a team of sales and account management representatives. Assists in developing and executing the Area's Sales and Marketing Plan in order to improve revenue quality through price and service decisions. This includes executing strategies to grow market share, acquire new business, and expand WM's presence within assigned territories. This is a management position. Placement into or advancement to this position is dependent upon individual performance, local market conditions and/or district's requirements. This position is eligible to participate in sales incentive and recognition programs upon successful completion of training prerequisites and Area management approval.

II. Essential Duties and Responsibilities

Leads the Area's new business development efforts by directing and supporting SAEs in prospecting, competitive takeaways, and market share growth; assigns new business targets and ensures consistent field execution.

Drives the Area's growth strategy by reinforcing disciplined prospecting, cross selling, and pipeline development practices; partners with Sales and Retention teams to ensure alignment between acquisition and retention priorities.

Demonstrates outstanding management and customer service skills to motivate team members and affect a loyal customer base.

Establishes and maintains a high level of customer satisfaction on all transactions with existing customers. Communicates to and works with the Area Management Team to help resolve unique customer issues.

Supervises activities of the Sales Department. Ensures team members meet or exceed call activity, proactive retention, pricing improvement, service upgrades, and service agreement conversion goals. Also ensure SAEs meet or exceed new business acquisition, prospecting activity, and cross-selling expectations.

Maintains an ongoing training, coaching and mentoring program in order to develop the skills of retention personnel. Provides field-based coaching to SAEs to strengthen hunting behaviors, competitive positioning, and pipeline development.

Works with the Area Sales Manager to communicate and effectively manage the Area's price increase strategies including meeting price increase goals.

Effectively manages, maintains and ensures the use of WM sales tools (i.e. Proposal Program, Customer Database, Pricing Tools, etc.). Ensure SAEs leverage these tools to support prospecting, lead generation, and new business proposals.

Analyzes lost business trends and recommends corrective actions. Analyzes competitive activity and identifies opportunities for market share growth.

Provides expert industry knowledge and interpretation of regulations to retention team and customers.

Regularly meets with customer executives to ensure client needs are being met and expectations are exceeded. Also participates in field rides and prospect meetings to support new business development and strengthen customer acquisition efforts.

Interviews and recruits qualified candidates for open SAE positions as needed.

III. Qualifications

A. Required Qualifications

Bachelor's Degree (accredited) or in lieu of degree,

High School Diploma or GED (accredited) and five (5) years of business-to-business sales

5 years relevant work experience (in addition to the education requirement)

B. Preferred Qualifications

IV. Physical Requirements

This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

V. Benefits

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click Apply.

Equal Opportunity Employer: Minority/Female/Disability/Veteran

Go to Apply

Share this job

Similar Jobs

Account Based Marketing Manager

Broadcom • Durham, NC • 2h ago

Management & Administrative

Please Note: If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account) If you already have a Candidate Account, please Sign-In before you app...

2h ago

Go to Apply

Customer Service Representative

U-Haul • Raleigh, NC • 8h ago

Management & Administrative

Location: 3001 Capital Blvd, Raleigh, North Carolina 27604 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Serv...

8h ago

Go to Apply

Associate Customer Service Representative

Highmark Health • Raleigh, NC • 14h ago

Management & Administrative

Company : United Concordia Dental Job Description : JOB SUMMARY This job handles customer inquiries by telephone and/or email and/or in person from individual members, groups, providers and brokers in a customer service...

14h ago

Go to Apply

Technical Program Manager, AI/ML

Meta • Raleigh, NC • 20h ago

Management & Administrative

Summary: The Meta Technical Program Management (TPM) community is pioneering technologies to bring people (and businesses) closer together at a global scale. TPMs work at the cross-section between technical execution and...

20h ago

Go to Apply

Technical Program Manager, AI/ML

Meta • Raleigh, NC • 20h ago

Management & Administrative

20h ago

Go to Apply

Product Operations Manager, GTM Operations - Life Sciences

Oracle • Raleigh, NC • 21h ago

Management & Administrative

Job Description Oracle Health & Life Sciences Operations organization is hiring a Product Operations Manager to lead the end-to-end planning, approval, launch, and adoption of population health products and features...

21h ago

Go to Apply

Customer Service Representative

Highmark Health • Raleigh, NC • 1d ago

Management & Administrative

Company : Highmark Inc. Job Description : JOB SUMMARY This job resolves standard and occasional non-standard customer inquiries, comments, and concerns by applying a seamless and positive customer experience gained throu...

1d ago

Go to Apply

Production Control Admin (Manufacturing Scheduling and Planning Support)

Southern Company • Durham, NC • 1d ago

Management & Administrative

Description Job Summary: The Production Control Admin provides essential support to the scheduling team by assisting with ERP order management, updating scheduling data, ensuring material availability, and accurate commu...

1d ago

Go to Apply

Customer Service Associate

Walgreens • Raleigh, NC • 1d ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

1d ago

Go to Apply

Inventory Control Supervisor (Receiving, Manufacturing)

Southern Company • Durham, NC • 1d ago

Management & Administrative

Description Job Summary: The Inventory Control Supervisor is responsible for overseeing and optimizing inventory control processes to ensure accurate financial reporting, inventory integrity, and operational efficiency....

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.