CUSTOMER SERVICE REPRESENTATIVE

Kayem Foods, Inc. • Chelsea, MA • 1h ago

JOB DESCRIPTION KEY QUALIFICATIONS: ? Ability to multi-task/ change
priorities in a very fast paced office environment ? Reliable ?
Excellent communication skills (will communicate with everyone from the
Kayem Executive Team, VIP customers and consumers). ? Detail oriented ?
Great initiative ? Excellent follow-up ? Pro-active positive mindset
team player but also works independently ? Quick learner ? Can
troubleshoots issues ? Proficient in Microsoft Office, especially Excel
NOTES: ? Knowledge of Microsoft Dynamix D365 ? Customer Service works
closely with Sales Team, AR, Marketing, Production and Transportation ?
Cover front desk for breaks/ out of office ? Knowledge of the food
manufacturing industry, order processing and sales organization
experience. ? BI-Lingual in Spanish helpful but not required.
RESPONSIBILITIES: ? ORDER MANAGEMENT o Troubleshoots issues o Checks
Promo Assist software for promotions to match dates/ items/ pricing o
Process other orders by fax, email or phone- follows through based on
circumstances o Assures weight requirement met- if not seeks upper
management approval o Works with Brokers to meet minimums, confirms any
changes such as dates o Checks inventory for fulfillment o Alerts
brokers of any shortage- finds solutions o Cover colleague?s duties when
out of office o Fax or email order acknowledgements as needed ?
DEDUCTION MANAGEMENT: o Researches/ analyzes deductions (short pays of
invoices) against entered promotions in Promo Assist software o Create
and edit promotions, make payments, follow up tasks o Closes past
promotion based on direction ? SALES SUPPORT: o Interacts with Sales
Team- call, email or in person, addresses inquiries and needs o Brings
issues to Sales attention o Enters sample orders for sales reps- for
pickup or delivery o Communicates w/ brokers or sales reps to keep
informed of changes- such as dates or inventory o Awareness of marketing
promotions ? WAREHOUSE INTERACTION: o Updates appointment log (Excel)?
local deliveries o Handles frequent date changes from trucking company-
communicates with brokers, customers and sales reps o Requests possible
additions with warehouse if late order o Adjusts orders as requested-
such as if over a truckload o Creates credits as needed- provides to
Warehouse for expected return or pick up ? REPORTS: o Reviews shortage
reports, conditionally contacts customer o Runs certain reports daily
from AX - such as shortage, open orders ? INVENTORY: o Aware of Red Zone
/ Overstock, places orders to sell such items o Alerts Production of
large quantity orders ? CONSUMER: o Responds to consumer inquiries from
the ?Contact Us? on various websites o Assist Marketing with Social
Media consumer issues o Answers phone- address issues with consumer,
monitors voicemails o Enter PNCRs (internal documenting system for
consumer issues), send coupons and letters o Responds to incident
reports from customers, follows up to closure

Similar Jobs

Mobile Golf & Sports Turf Equipment Service Technician

Finch Turf, Inc. • Avon, MA • 1h ago

Management & Administrative Sponsored

Mobile Golf & Sports Turf Equipment Service Technician Avon, MA 02322 Overview Salary Range$25.00 - $35.00 Hourly Education Level2-3 Years Experience in Field CategorySkilled Labor - Trades Description Travel to and...

1h ago

Go to Apply

WSP USA • Boston, MA • 3h ago

Management & Administrative

This Opportunity WSP is currently initiating a search for an Assistant Vice President, Mechanical Design Engineer for our Boston, MA office location to help us continue to develop our Property & Buildings office. Thi...

3h ago

Go to Apply

Vice President, Mechanical Design Engineering

WSP USA • Boston, MA • 3h ago

Management & Administrative

This Opportunity WSP is currently initiating a search for a Vice President, Mechanical Engineering for our Boston, MA Property and Buildings Office. This is an exciting opportunity for a licensed Mechanical Engineer with...

3h ago

Go to Apply

Signal Processing and Prototyping for RF Systems

MIT Lincoln Laboratory • Lexington, MA • 3h ago

Management & Administrative

The Advanced Undersea Systems and Technology Group develops innovative technology for U.S. undersea and counter-undersea systems. Our focus areas include acoustic and non-acoustic sensing, advanced signal processing, art...

3h ago

Go to Apply

Associate Customer Service Representative

Highmark Health • Boston, MA • 8h ago

Management & Administrative

Company : United Concordia Dental Job Description : JOB SUMMARY This job handles customer inquiries by telephone and/or email and/or in person from individual members, groups, providers and brokers in a customer service...

8h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.