Associate Customer Service Representative

Highmark Health • Topeka, KS • 1d ago

Company :

United Concordia Dental

Job Description :

JOB SUMMARY

This job handles customer inquiries by telephone and/or email and/or in person from individual members, groups, providers and brokers in a customer service center. Troubleshoots and resolves customer complaints. Ensures that responses to inquiries are completed timely and according to established service and quality standards.

ESSENTIAL RESPONSIBILITIES

Resolve customer inquiries and complaints via written, telephonic and face-to-face communication in a timely and accurate manner.

Prepare adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution.

Meet all production, quality, and adherence standards. Attends all required training classes.

Elevate issues to next level of supervision, as appropriate.

Maintain accurate records, including timekeeping records.

Other duties as assigned or requested.

Due to Department of Defense (DOD) contract requirements, the incumbent who fills this position must be a US citizen, and must also pass a background check *

EDUCATION

Required

High School Diploma or GED

Substitutions

None

Preferred

None

EXPERIENCE

Required

6 months of Customer Service in a customer facing role

Preferred

Customer Service in a call-center environment

Customer Service in a Healthcare related call-center environment strongly preferred

LICENSES or CERTIFICATIONS

Required

None

Preferred

None

SKILLS

Knowledge of principles and processes for providing customer service, including customer needs assessment and meeting standards.

Ability to handle many tasks simultaneously and respond to customers and their issues promptly and professionally.

Ability to take direction and to navigate through multiple systems simultaneously.

Ability to maintain composure under stressful and fast-paced conditions.

Strong written and verbal communication skills

Ability to communicate complex information in a simple, customer facing way

Language (Other than English):

None

Travel Requirement:

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Remote

Teaches/Trains others regularly

Rarely

Travels regularly from the office to various work sites or from site-to-site

Does Not Apply

Works primarily out-of-the office selling products/services (Sales employees)

Does Not Apply

Physical Work Site Required

No

Lifting up to 10 pounds

Constantly

Lifting 10 to 25 pound

Rarely

Lifting 25 to 50 pounds

Rarely

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum:

$19.01

Pay Range Maximum:

$24.19

Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.

For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Req ID: J275363

Similar Jobs

Administrative Associate-Occupancy Management

University of Kansas • Lawrence, KS • 3h ago

Management & Administrative

32059BR Job Title: Administrative Associate-Occupancy Management Department: Housing Office Administration Primary Campus: University of Kansas Lawrence Campus Job Description: 65% Occupancy Management Responsible for th...

3h ago

Go to Apply

Account Executive/Account Manager Duals Role

CVS Health • Topeka, KS • 4h ago

Management & Administrative

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate...

4h ago

Go to Apply

Manager, Asset Controls & Systems

The Hertz Corporation • Topeka, KS • 10h ago

Management & Administrative

A Day in the Life: As the Manager of Asset Controls and Systems, you will lead the strategic oversight and continuous improvement of enterprise asset management platforms. We're looking for a forward-thinking leader who...

10h ago

Go to Apply

Institutional Account Manager II

Coinbase • Topeka, KS • 11h ago

Management & Administrative

Ready to be pushed beyond what you think you're capable of? At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build...

11h ago

Go to Apply

Marketing Manager

Lumen • Topeka, KS • 21h ago

Management & Administrative

About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up...

21h ago

Go to Apply

Product Marketing Manager

Nutanix • Topeka, KS • 21h ago

Management & Administrative

Hungry, Humble, Honest, with Heart. The Opportunity Are you a strategic thinker with extensive product marketing experience in cloud technology - private, hybrid, or public cloud? Are you eager to drive go-to-market acti...

21h ago

Go to Apply

Manager, Outside Sales

WM • Topeka, KS • 1d ago

Management & Administrative

I. Job Summary Maintains and generates profitable revenue by leading a team of sales and account management representatives. Assists in developing and executing the Area's Sales and Marketing Plan in order to improve rev...

1d ago

Go to Apply

Technical Program Manager, AI/ML

Meta • Topeka, KS • 1d ago

Management & Administrative

Summary: The Meta Technical Program Management (TPM) community is pioneering technologies to bring people (and businesses) closer together at a global scale. TPMs work at the cross-section between technical execution and...

1d ago

Go to Apply

Senior Technical Program Manager

Oracle • Topeka, KS • 3d ago

Management & Administrative

Job Description OCI (Oracle Cloud Infrastructure) Region Build Organization is currently in need of a Technical Program Manager (TPM) to join our fast-growing team. Technical Program Managers (TPM) rely on their mastery...

3d ago

Go to Apply

Vice President, AI Enablement

Parexel • Topeka, KS • 3d ago

Management & Administrative

Parexel is looking for changemakers who are driven by curiosity, passion, and optimism. Come join us in keeping the Patient at the Heart of Everything We do. Job Title : Vice President, AI Enablement Job Introduction : T...

3d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.